About the opportunity
We are an established commercial property business managing a varied portfolio of business premises and tenant relationships.
We are looking for an experienced Credit Controller to take ownership of early-stage arrears across the portfolio.
This is a flexible, part-time role for someone who is confident dealing with commercial tenants, resolving payment queries and ensuring overdue balances are properly followed up.
The role will focus mainly on newly overdue commercial rent and other property-related charges. Persistent or higher-risk cases will be escalated into external credit control or formal debt recovery.
The role
- Monitoring commercial rent, service charge, insurance, and other property-related balances
- Contacting tenants promptly when payments become overdue
- Following up payment commitments and missed payment dates
- Communicating professionally and confidently with tenants by telephone and email
- Resolving straightforward invoice, statement, and payment-allocation queries
- Identifying genuine disputes or administrative issues and escalating them internally
- Maintaining accurate and up-to-date records of all contact, actions, commitments, and follow-up dates
- Updating and maintaining the credit-control database and relevant property-management systems
- Producing a clear weekly arrears and actions report
- Escalating persistent or higher-risk accounts at the appropriate stage
- Helping to maintain and improve internal credit-control procedures
Accurate record-keeping is fundamental to this role. Every conversation, payment commitment, dispute, and follow-up action must be clearly documented so the wider team has a reliable and current record.
Experience
Commercial property experience is advantageous but not essential. Candidates with strong B2B credit-control experience and the ability to learn property-related charges will be considered.
- Commercial property credit control
- Commercial rent collection
- Service-charge or property-management accounts
- Business-to-business credit control
- Accounts receivable
- Professional services or another relationship-led business environment
An understanding of commercial rent, service charges, insurance charges, and tenant account queries would be advantageous.
About you
- Experienced in credit control or accounts receivable
- Confident, professional, and persistent
- Comfortable having firm but constructive conversations
- Highly organised, with strong attention to detail
- Computer literate and confident using databases, spreadsheets, and cloud-based business systems
- Disciplined in maintaining accurate records and clear audit trails
- Effective at managing follow-up dates and payment commitments
- Able to distinguish between genuine disputes, administrative issues, and avoidable payment delays
- Comfortable working independently and taking ownership of your workload
- Able to communicate clearly with tenants, colleagues, and senior decision-makers
- Commercially aware and able to protect tenant relationships while still securing payment
Location and working pattern
The role is for 12-16 hours per week. We are flexible on how the hours are structured and will agree a suitable working pattern with the successful candidate.
The role will be office-based during onboarding and the three-month probationary period. Following successful completion of probation, it will become primarily home-based.
We are advertising nationally to widen the candidate pool and improve our chances of securing the right level of experience.
Occasional office attendance may still be required for meetings, training, or portfolio reviews, with reasonable travel expenses covered where requested.
Pay and benefits
- £18-£23 per hour, depending on experience
- 23 days' annual leave plus public holidays, pro rata
- Eligibility for a quarterly performance bonus following successful completion of probation.
- Flexible part-time hours
- Primarily home-based working after probation
- A permanent role with clearly defined responsibility
- Direct access to senior decision-makers
- Ownership of the internal credit-control function
- The opportunity to improve and influence internal processes.
- A professional and supportive commercial property environment
How to apply
Please submit your CV together with a short covering note outlining:
- Your relevant credit-control experience
- Any commercial property or business-to-business experience
- Your experience using databases, spreadsheets, or property-management systems
- Your preferred working pattern
- Your current availability
Job details
- Job type: Part-time, permanent
- Hours: 12-16 hours per week
- Pay: £18-£23 per hour
- Holiday: 23 days plus public holidays, pro rata
- Location: UK-wide applicants considered; primarily home-based after probation
- Probationary period: Three months
- Start date: To be agreed
Pay: £18.00-£23.00 per hour
Application question(s):
- How many years of experience do you have in credit control, accounts receivable or debt collection?
- Have you managed overdue accounts in a business-to-business environment?
- Do you have any experience dealing with commercial rent, service charges, insurance charges or property-related accounts?
Experience:
- Credit control, accounts receivable or B2B collections: 1 year (preferred)
Work Location: Hybrid remote in Southampton SO14 3HY
