Insight manager Work, Jobs in Sands, Bkm (with Salaries)

Customer Support Manager
Alfa Laval —Camberley
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
2d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
7d
Senior Communications Manager, EMEA
IPCI —High Wycombe
- Hybrid work
- Leadership
Quick apply
4d
Store Manager
Futon Company —Marlow
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Merchandising
- IT
- Store discount
- Employee discount
Quick apply
13d
Insight Strategy Manager
The Perfume Shop —High Wycombe
- Up to £53,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee discount
Talent Development Manager
CITY ELECTRICAL FACTORS LTD —Reading
- Up to £80,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Deichmann —High Wycombe
- £34,500 - £37,500 a year
- Full-time
- Customer service
- Merchandising
- Recruiting
Customer Loyalty Manager
The Perfume Shop —High Wycombe
- Up to £50,000 a year
- Hybrid work
- Analysis skills
- Team management
- Analytics
- Employee discount
Senior Operational Support Manager
TravelodgeHotels —Thame
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Travel
- Employee discount
Quick apply
Location Strategy Analyst
Costa Limited —Wooburn
- Full-time
- Hybrid work
- Employee discount
Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
12h
Talent Development Partner
SettleParadigm —High Wycombe
- £42,394 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Free parking
Quick apply
10d
Junior Accounts Payable
Quickparts Acquisition Inc —High Wycombe
- £27,000 - £32,000 a year
- Hybrid work
- Data entry
- In-person
Quick apply
PMO (Project Management Office) – Junior/Graduate
Scrumconnect Consulting —Staines-upon-Thames
- £26,500 a year
- Contracts
- Communication skills
Sales Development Representative
Quickparts Acquisition Inc —High Wycombe
- Remote
- English
- Communication skills
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Mentoring
- Analytics
- Employee discount
Quick apply
IDeaS Success Manager
IDeaS —Marlow
- Data analysis skills
- English
- Analysis skills
Senior Partner Marketing Manager
Softcat —Marlow
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Flexible schedule

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Customer Support Manager

Alfa Laval -
Camberley

Apply Now

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Stakeholder collaboration
Data analysis skills
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
B2B
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Team motivation leadership

Full job description

Alfa Laval UK&I is looking for a Customer Support Manager.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

About the job

As Customer Support Manager, you will lead and develop a high‑performing order management and claims handling team, ensuring operational excellence, collaboration, team engagement and continuous improvement whilst engaging cross‑functionally with Sales, Service Operations and Finance.

Who you are

A passion for customers and desire to continuous build their loyalty through a positive experience.
Experience leading a customer service or support function in a B2B industrial environment, ideally with exposure to order‑to‑cash and claims handling.
Strong capability in process mapping and enhancement, journey optimisation, and continuous improvement methodologies.
Ability to use data insights to drive decisions and prioritisation
A leadership style that builds trust, engagement, and empowerment within the team.
A result-driven approach
Collaborative mindset with the ability to work cross‑functionally to improve service flow and customer outcomes.

Key Tasks

Manage all areas of the customer service functions to ensure positive customer relations through managing the order-handling processes.
Developing and executing a comprehensive customer experience strategy aligned with company goals.
Escalation point for customers for operational challenges that require additional support to drive resolution.
Develop, monitor and achieve quality standards in order to deliver customer satisfaction via KPI’s.
Map and continuously improve existing processe
Scope, roll-out and successful implementation of new tool and processes supporting order management.
Coordinate order logistics with the Alfa Laval factories according to customer contract requirements.
Coordinate with Finance for payment management and backlog follow‑up.
Lead the Customer Service team, providing direction and ensuring they are performing in accordance with the plan.
Develop, motivate and coach direct reports to secure the development of relevant competencies.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

Holiday entitlement of 25 days + Bank holidays
Simply Health – Health cash plan available to enter worth over £2500 annually
Life Assurance – 4X annual salary when you remain in the pension
Training and Career Development potential
Cycle to work scheme
Tech scheme benefit
Hybrid working, 3 in office and 2 from home

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK.

For more information, please contact

Reece Watmore, Talent Acquisition Partner, [email protected]

Applications for this role will be closing on September 12th with CV's being reviewed from the 14th of September. Please apply immediately to avoid missing the deadline.

#LI-RW1

Apply Now

Refine Your Search

insight manager jobs in sands, bkm

Customer Support Manager

Study Engagement and Advice Manager

Senior Communications Manager, EMEA

Store Manager

Insight Strategy Manager

Talent Development Manager

Manager, International Commercial Growth Projects

Area Care Manager

Store Manager

Customer Loyalty Manager

Senior Operational Support Manager

Location Strategy Analyst

Customer Experience Manager

Talent Development Partner

Junior Accounts Payable

PMO (Project Management Office) – Junior/Graduate

Sales Development Representative

Senior Digital Trading Coordinator

IDeaS Success Manager

Senior Partner Marketing Manager

I want to receive the latest job alerts for insight manager in sands, bkm

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