It support team leader Work, Jobs in Sands, Bkm (with Salaries)

Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
6d
NOC 3rd Line Technical Team Leader
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- Analysis skills
- Communication skills
Lead Technology Consultant (Remote)
Dynatrace —Maidenhead
- Full-time
- Azure
- Oracle
- Computer Science
- Employee stock purchase plan
- Annual leave
PLM Lead Analyst
Eaton —Slough
- Hybrid work
- Customer service
- Engineering
- Analysis skills
- Flexible schedule

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NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours…

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Customer Service Desk Shift Lead

VIRTUS Data Centres -
West Drayton

Apply Now

Job details

6 days ago

Qualifications

Microsoft Office
Ticket management systems
IT
Communication skills

Full job description

About VIRTUS

VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. Our mission is to consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add the quality of customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.

Job Summary

As a Service Desk Shift Lead, you will be responsible for providing support and guidance to the Service Desk Analysts working alongside you. You will also be accountable for ensuring activities undertaken by the VIRTUS Service Management Centre (SMC) are completed to a high standard whilst ensuring customer expectations are exceeded.

Main Duties

Accountable for ensuring that all activities completed during the shift are completed to a high standard
Accountable for the quality of all communications issued by the SMC
Act as a point of escalation as part of the Incident Management process
Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated
Coach, develop and motivate colleagues, offering training sessions to address gaps in capability
Act as a Customer Advocate, working with the Service Desk Analysts to facilitate resolutions to customer issues
Track, route and direct requests and incidents to the correct resource escalating where appropriate
Measure KPIs and queues ensuring all requests are dealt with professionally and effectively
Responsible for producing customer facing service reports

Any other reasonable requests made by your line manager.

Person Specification

Experience:

Essential:

Experience in working within an ITIL environment.
Experience with working within a Service Desk or Service Management Environment

Desirable:

Previous experience with a ticket management system.
Previous experience of working within a demanding and time critical environment.
Previous experience within a data centre or IT service desk.

Knowledge:

Essential:

IT literate.
Competent in the use of Microsoft office and CRM tools.

Skills:

Essential:

Excellent written and communication skills.
Effective prioritisation and execution of tasks in a high pressure environment.
A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline.
Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders.
Process driven, with the ability to focus on the end result.
Ability to learn quickly and work on own initiative.
A complete finisher.

In line with the VIRTUS’ Safeguarding Policy, the successful applicant must be willing to undergo a BS7858 screening process.

Working hours: 12-hour shifts between 7am-7pm and 7pm-7am on a rota basis to include weekends and bank holidays.

Apply Now

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it support team leader jobs in sands, bkm

Customer Service Desk Shift Lead

NOC 3rd Line Technical Team Leader

Lead Technology Consultant (Remote)

PLM Lead Analyst

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