Application support analyst Work, Jobs in Scotland (with Salaries)

Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Lead Business Analyst - Energy & ERP Transformation
CGI —Aberdeen
- Full-time
- Hybrid work
- ERP systems
- Agile
- In-person
Quick apply
Business Analyst
Diligenta —Stirling
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Sonata Application Support Engineer
Cognizant —Edinburgh
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Agile
13d
Senior Test Analyst
Computershare —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Work from home
11d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
Senior Operations Support Analyst, Business and Operations Support Department
Bermuda Monetary Authority —Hamilton
- Microsoft Excel
- Analysis skills
- Project management
12d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC
Deloitte —Edinburgh
- Hybrid work
- Microsoft Excel
- No experience needed
- Communication skills
5d
Technical Business Analyst, Supervision (Insurance, Funds and Corporate Authorisations) Department
Bermuda Monetary Authority —Hamilton
- Azure
- DevOps
- Master's degree
12d
Graduate Product Analyst
ALMIS International Ltd —Edinburgh
- From £28,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Software development
- Life insurance
- Sick pay
Quick apply
4d
Service Protection Analyst (Change, Release, Transition)
Evelyn Partners —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
Quick apply
BUSINESS ANALYST
Capgemini —Glasgow
- Hybrid work
- AWS
- Analysis skills
- Agile
Financial Systems Analyst
Aurum Card Technologies —Glasgow
- £3,750 - £5,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee stock purchase plan
Quick apply
14d
Cyber Threat Intelligence Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
Commercial Analyst (Retail and Surface Access)
EdinburghAirport —Edinburgh
- £43,915 a year
- Full-time
14d
NOC Analyst (10pm-6am)
Computershare —Edinburgh
- Weekend availability
- Hybrid work
- Linux
- Communication skills
- Work from home
Clinical Systems Analyst
Optomatica Automation Solutions Ltd —Glasgow
- £2,411 - £3,000 a month
- Full-time
- System design
- Analysis skills
- IT
Quick apply
3d
Business Analyst
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- IT
- Business
- Annual leave
- Employee discount

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Sonata Application Support Analyst

Royal London -
Glasgow

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Pension
SQL
SoapUI
Continuous improvement
Agile
Application support

Full job description

Job Description

Sonata Application Support Analyst

Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based

The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incident and advising on requirements for continuous improvement i.e. to reduce incident volumes. The Sonata Application Support Analyst works closely with the wider Sonata team, wider technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.

This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.

Key Responsibilities:

Incident and Problem Management

Resolve incidents within SLAs
Manage problem records effectively
Identify areas for improvement/efficiencies

Monitoring

Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
Identify improvements to existing tooling

Service

Work with wider technology teams to impact assess changes being introduce

Knowledge & Capability Development

Maintain Sonata standards, documentation, and knowledge assets

What you will bring to the role:

Technical Skills

Knowledge of the Sonata data model would be desirable
Ability to write SQL queries
Knowledge of the Sonata Application or similar including
Ability to diagnose issues

Other Skills

Ability to problem solve and troubleshoot
Ability to multitask effectively
Able to remain calm under pressure
Good attention to detail
Can-do attitude
Always striving for continuous improvement

Nice to have

Sonata Workflow knowledge
Using testing tools such as SOAPUI or ReadyAPI be able to construct SBS requests
Awareness of agile methodology

A wide knowledge of UK Pensions and Isas

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

application support analyst jobs in scotland

Sonata Application Support Analyst

SAP Basis Application Support

Lead Business Analyst - Energy & ERP Transformation

Business Analyst

Sonata Application Support Engineer

Senior Test Analyst

Test Analyst

Senior Operations Support Analyst, Business and Operations Support Department

IT Service Desk Analyst - Edinburgh

Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC

Technical Business Analyst, Supervision (Insurance, Funds and Corporate Authorisations) Department

Graduate Product Analyst

Service Protection Analyst (Change, Release, Transition)

BUSINESS ANALYST

Financial Systems Analyst

Cyber Threat Intelligence Analyst

Commercial Analyst (Retail and Surface Access)

NOC Analyst (10pm-6am)

Clinical Systems Analyst

Business Analyst

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What you will bring to the role:

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About Royal London

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