Job Ref: GLE3477
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £37,063 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 16/08/2026
Closing date: 16/09/2026
We are currently seeking an astute, confident and energetic Guest Experience Supervisor to play an integral role in our multi-faceted team.
The on target earning potential for this role is £37,063 / per annum - comprising a base salary of £32,063, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards
The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests’ time in residence, this ranges from billing, to planning bespoke days out to visit distilleries or nearby castles. Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is, before they ask for it.
Our rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.
One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
- You'll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area
- Maximising revenue by upselling the array of opportunities across the estate; you and your team will play a part in ensuring our guests enjoy a magical stay; you’ll also make the appropriate reservations and pass relevant leads to the Sales team
- Offering accurate information on all aspects of guests travel, managing all Gleneagles driver bookings accurately, you’ll make sure transportation is slick and professional, every time
- You’ll ensure all guest folios are settled within 24 hours of departure and the appropriate follow up with those remaining open, ensuring our credit policies are adhered to at all times
- Reviewing all reservations, assigning rooms, and checking forecast; you’ll manage room availability and ensure that every single detail is meticulously checked, paying particular attention to rates, allocations, profile notes and accounting instructions
- Leading the team on shift, managing the flow of guests at reception, communicating effectively with all teams across the estate; ensuring that all rooms handovers are smooth and the operation runs without a hitch
- Maintaining guest confidentiality and security at all times, following GDPR guidelines to enhance our guests’ stay while obtaining and recording accurate information on guest profiles for future stays
- Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone; you’ll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching
- Assisting with the onboarding and training of all new team members to ensure a warm welcome to the team, whilst also holding shift briefings and writing and facilitating training updates across the whole team to ensure that high levels of skills and knowledge are maintained
- Participation in hotel committees or additional projects as assigned
- Interacting with our guests and resolving any concerns they may have, always thinking outside the box, warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
- Currently established in a similar role, you have an outstanding track record of customer service achievements
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team
- Interacting with each guest and colleague warmly by name, taking time to really listen and understand their individual needs, are all second nature to you; you always aim to exceed expectations
- You make sure that you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
- Subsidised, single occupancy, en-suite accommodation available on our grounds
- Pension scheme
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Complimentary access to our staff gym
- Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
- About gratuities service charge:
- Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
- It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary
If you are our next Guest Experience Supervisor, please forward your most recent CV to us today!
INDMP
