Custodian Work, Jobs in Scotland (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
5d
Assistant Ecologist
Network Rail —Glasgow
- £28,000 - £29,000 a year
- Full-time
- Management
- Microsoft Office
- IT
10d
Maintenance Technician - Hospitality
Bellrock Property and Facilities Management —Scotland
- £36,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
Operations Delivery Manager
Network Rail —Glasgow
- £43,588 - £51,719 a year
- Full-time
- Continuous improvement
- Driving
- Leadership
3d
Apprentice Stonemason
Floors Castle and Gardens —Kelso
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Scheduling & Real-Time Optimisation Manager
M&G plc —Scotland
- Overtime
- Communication skills
- Time management
- Annual leave
4d
Ecologist
Network Rail —Glasgow
- £43,588 - £51,719 a year
- Full-time
- Microsoft Office
- Communication skills
4d
Investment Middle Office Services (IMOS) - Client Operations - Senior Associate
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Golfers Assistant
St Andrews Links —St. Andrews
- £13.60 an hour
- Full-time
- Organisational skills
- Communication skills
4d
HazMat Compliance Senior Advisor
Weatherford —Aberdeen
- Full-time
- Management
- English
- Bachelor's degree
Quick apply
Store Manager - Glasgow,Buchanan Steet
Dr. Martens —Glasgow
- From £37,600 a year
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
Associate - International Settlements
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Client Delivery Advocate - Analyst
iCapital —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
3d
STORE MANAGER - GLASGOW, BUCHANAN STEET
Dr Martens —Glasgow
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Construction Project Site Supervisor
Caledonian Maritime Assets Limited —Port Glasgow
- £39,334 - £54,084 a year
- Temporary
- Civil engineering
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Vice President, Trustee & Depositary Manager
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Business
- Communication skills
Staff Manager
First Bus —Glasgow
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
1d
Greenkeeper - Fixed-term
St Andrews Links —St. Andrews
- From £13.92 an hour
- Weekend availability
9d
Company Secretary & Governance Manager
Patria Investments —Edinburgh
- Hybrid work
- Presentation skills
- Leadership
- Work from home

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custodian jobs near scotland

Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
5 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

custodian jobs in scotland

Complaints Experience & Journey Lead

Assistant Ecologist

Maintenance Technician - Hospitality

Operations Delivery Manager

Apprentice Stonemason

Scheduling & Real-Time Optimisation Manager

Ecologist

Investment Middle Office Services (IMOS) - Client Operations - Senior Associate

Golfers Assistant

HazMat Compliance Senior Advisor

Store Manager - Glasgow,Buchanan Steet

Associate - International Settlements

Client Delivery Advocate - Analyst

STORE MANAGER - GLASGOW, BUCHANAN STEET

International Settlements Team Lead

Construction Project Site Supervisor

Vice President, Trustee & Depositary Manager

Staff Manager

Greenkeeper - Fixed-term

Company Secretary & Governance Manager

I want to receive the latest job alerts for custodian in scotland

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