Customer experience analyst Work, Jobs in Scotland (with Salaries)

Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
13d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
MI Data Analyst
Standard Life —Edinburgh
- Up to £36,000 a year
- SQL
- Analysis skills
- Communication skills
- Annual leave
9d
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
Master Data Operations Analyst
AliveDx —Penicuik
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Annual leave
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
Hosting Analyst
Scottish Courts and Tribunals Service —Aberdeen
- From £31,236 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee discount
7d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
2d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Senior Business Analyst
Volaris Group Inc. —Scotland
- £45,000 - £50,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Mentoring
- Work from home
- Sick pay
Investment Data Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
13d
Service Analyst
Systal Technology Solutions —Glasgow
- Full-time
- Hybrid work
- Customer service
- In-person
Laboratory Analyst
Core Laboratories (U.K.) Limited —Aberdeen
- Laboratory experience
- Microsoft Office
- Travel
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Microsoft Excel
- Analysis skills
- Presentation skills
2d
Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
21h
Laboratory Analyst I
Core Laboratories (U.K.) Limited —Aberdeen
- Microsoft Office
- Travel
- Communication skills
Cyber Security Business Analyst
Cognizant —Aberdeen
- Full-time
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
6d

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Insight Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£54,000 a year
13 days ago

Benefits

Company pension

Qualifications

Power BI
Microsoft Excel
Business analysis
SQL
Analysis skills
Predictive analytics
Marketing

Full job description

Salary

Circa £54,000

Contractual hours

37.5

Basis

Full time

Package

- Agile Working (minimum 2 days per week in office) - 37 days annual leave (pro-rata) - Staff travel pass for yourself, spouse/partner, and dependents - An industry outstanding pension

Date posted

04/05/2026

Job reference

REC000101481

Shape the future of customer experience across Scotland’s lifeline ferry services

At CalMac, our customers are at the heart of everything we do. We connect communities, support local economies, and deliver essential services across Scotland’s west coast. Now, we’re looking for a talented Insight Analyst to help us transform how we use data to deliver exceptional customer experiences and operational performance.

About the Role

As part of our Insight team, you’ll play a pivotal role in turning complex data into powerful, actionable insight. You’ll analyse customer behaviour, feedback, and operational performance to identify trends, uncover opportunities, and influence decisions at every level of the business.

From shaping strategy to improving day-to-day customer journeys, your insight will directly impact how we serve our communities.

What You’ll Be Doing

Turn data into insight - Analyse customer, transactional, and operational data to understand behaviours, sentiment, and performance trends.

Drive meaningful improvements - Undertake deep dives across the customer journey, identifying pain points and recommending targeted, measurable improvements.

Own performance reporting - Deliver clear, compelling KPI reporting on customer experience and operations, highlighting risks, trends, and opportunities.

Build powerful dashboards & tools - Develop and maintain dashboards, reports, and data products that enable self-serve insight across the business.

Collaborate and influence - Work cross-functionally with Customer Experience, Marketing, Operations, and Data teams to deliver better outcomes.

Tell the story behind the data - Translate complex analysis into engaging narratives and actionable recommendations for stakeholders and external partners.

Enhance CRM and campaigns - Support targeted campaigns through customer segmentation and post-campaign analysis, driving a true test-and-learn culture.

What We’re Looking For

Proven experience (3+ years) in insight, data, business analysis or similar roles
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets
Proficiency in Excel and Power BI (experience with Dynamics 365 / Power Platform is an advantage)
Ability to communicate complex insights clearly and confidently to a variety of audiences
Experience in customer experience measurement, marketing analytics, or operational performance analysis
Working knowledge of SQL (or a willingness to learn)
A natural storyteller who can bring data to life and influence decisions

What Will Set You Apart

Curiosity about customer behaviour and what drives it
Passion for data-led decision making and continuous improvement
Critical thinking and a proactive, solutions-focused mindset
Strong collaboration skills and the ability to influence stakeholders
A commitment to sustainability and inclusive service design

Why Join CalMac?

Be part of a purpose-driven organisation that supports Scotland’s island communities
Influence real change in customer experience across a vital national service
Work in a collaborative, forward-thinking Insight team
Opportunities to develop advanced analytics skills including predictive modelling and segmentation
Help champion a data-driven culture across the business

Ready to make an impact?

If you’re passionate about transforming data into meaningful change and want your work to truly matter, we’d love to hear from you.

Apply now and help us deliver journeys that matter.

Apply Now

Refine Your Search

customer experience analyst jobs in scotland

Insight Analyst

Customer Service Advisor

MI Data Analyst

Data & Information Management Senior Analyst

Business Analyst - Product Owner

Service Desk Analyst (Night Shift)

Master Data Operations Analyst

Support Analyst

Hosting Analyst

Test Analyst

Specialist Customer Care – Intermediary Mortgage Expert

Senior Business Analyst

Investment Data Analyst

Service Analyst

Laboratory Analyst

PMO Analyst

Service Delivery Business Analyst (IT)

Transformation PMO Analyst

Laboratory Analyst I

Cyber Security Business Analyst

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