Customer insights analyst Work, Jobs in Scotland (with Salaries)

Performance Analyst
Scottish Power —Glasgow
- From £37,560 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Employee discount
Digital Optimisation Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Graduate Improvement Analyst - PA26GRAQ3003
SS&C Technologies —Stirling
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
3d
Data and Information Analyst
The Wheatley Group —Glasgow
- £52,176 - £56,270 a year
- Call to connect
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Communication skills
- Annual leave
2h
Agile Business Analyst - Consultant/Senior Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Azure
- AWS
- Analysis skills
SW Engineer III - Data Analytics & Insights
NCR Atleos —Dundee
- £48,000 a year
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
7d
Customer Service, Logistics and Planning - 12 Month Project Analyst Industry Placemen...
Heineken International B.V. —Edinburgh
- £27,500 a year
- Full-time
- Microsoft Powerpoint
- English
Quick apply
4d
Senior Business Intelligence Analyst (UK)
Sign Language Interactions Ltd —Glasgow
- £44,000 a year
- Microsoft Excel
- Presentation skills
- Bachelor's degree
- Sick pay
Quick apply
WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Workplace Pensions Transitions Analyst
Standard Life —Edinburgh
- Up to £38,000 a year
- Analysis skills
- Annual leave
10d
Business Analyst, Capital Markets - Glasgow
Capco —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Financial services
- Annual leave
- Life insurance
Quick apply
Junior Data Analyst
Golden Charter Limited —Glasgow
- £28,000 a year
- Full-time
10d
Cyber Security Analyst - Tier 2
Pragma —Glasgow
- Weekend availability
- Hybrid work
- Computer Science
- Travel
- Communication skills
- Annual leave
- Employee discount
Graduate Placement - Design Analyst (12-24 Months)
Rexroth —Glenrothes
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Employee discount
Quick apply
Senior Insight Analyst
Nationwide Building Society —Glasgow
- £33,000 - £50,000 a year
- Full-time
- Organisational skills
- Communication skills
- Banking
11d
Global Compliance Analyst
Wood Mackenzie Limited —Edinburgh
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Part-time
- Microsoft Excel
- Analysis skills
- Presentation skills
2d
Senior Analyst
Nationwide Building Society —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
7d
AI Business Analyst - Glasgow/Edinburgh
Capco —Glasgow
- Full-time
- Hybrid work
- Azure
- DevOps
- Analysis skills
- Annual leave
- Life insurance
Quick apply

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Performance Analyst

Scottish Power -
Glasgow

Apply Now

Job details

From £37,560 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Car scheme

Qualifications

Power BI
Microsoft Excel
R
Data analysis skills
Tableau
SQL
Analysis skills
Data visualisation
Communication skills
Python

Full job description

Job title: Performance Analyst

Location: ScottishPower HQ, Glasgow (Hybrid)

Salary: from £37,560 per annum + excellent benefits package and career progression opportunities

Help us create a better future, quicker

At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.

At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.

What you'll be doing

The role of Performance Analyst is crucial in driving internal performance improvements across various customer service function, including the distribution call centre, customer connections, and back-office support, through the reporting and analysis of performance metrics. The Performance Analyst will play a key role in providing insights to support data-driven decision-making to improve internal processes and customer experience.

The successful candidate will be responsible for managing and analysing significant quantities of data from multiple sources. They will provide ongoing reporting, statistics, and analysis on business-critical performance metrics. This role requires strong analytical skills and meticulous attention to detail to effectively control and understand these statistics. The insights generated will inform strategies aimed at improving internal processes and customer experience.

What you’ll bring

Previous experience in a Performance Analyst or similar role within a call centre environment is preferred.
Proficiency in data analysis tools (e.g. Excel, R, Python, SQL, or similar).
Experience with data visualization tools like Tableau, Power BI, or similar.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Excellent communication skills, with the ability to present complex data in a clear and understandable manner.
High level of accuracy and attention to detail.
Ability to work collaboratively in a team environment and manage multiple priorities effectively.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave
Holiday purchase – perfect your work/life balance with extra annual leave
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology Vouchers – save more and spread the cost of your technology purposes
Count us in – pledge to reduce carbon emissions and help fight climate change
Electric Vehicle Schemes – to help you transition to green/clean driving
Cycle to Work scheme and public transport season ticket loans
Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
Life Assurance (4x salary)
Access to ‘nudge’ financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

August-7-2026

Apply Now

Refine Your Search

customer insights analyst jobs in scotland

Performance Analyst

Digital Optimisation Analyst

Graduate Improvement Analyst - PA26GRAQ3003

Data and Information Analyst

Complaints Analyst

Agile Business Analyst - Consultant/Senior Consultant - Digital Excellence

SW Engineer III - Data Analytics & Insights

Customer Service, Logistics and Planning - 12 Month Project Analyst Industry Placemen...

Senior Business Intelligence Analyst (UK)

WFM Analyst

Workplace Pensions Transitions Analyst

Business Analyst, Capital Markets - Glasgow

Junior Data Analyst

Cyber Security Analyst - Tier 2

Graduate Placement - Design Analyst (12-24 Months)

Senior Insight Analyst

Global Compliance Analyst

PMO Analyst

Senior Analyst

AI Business Analyst - Glasgow/Edinburgh

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