Customer relations representative Work, Jobs in Scotland (with Salaries)

Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Field Service Representative
TransCanada Turbines —Glasgow
- Travel
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Tenancy Deposit Scheme —Glasgow
- From £24,945.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Referral programme
- Sick pay
Quick apply
Operations Supervisor
Menzies Aviation —Aberdeen
- Full-time
- Computer literacy
- Leadership
- Communication skills
13d
V. Dockings Project Manager
V.Group —Aberdeen
- Travel
Workplace Host
Mitie —Glasgow
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
FS Representative - I & C
TransCanada Turbines —Glasgow
- Programmable logic controllers
- Travel
- Free parking
- Annual leave
Quick apply
4d
Centre Manager
St Andrew’s College Language Schools —Glasgow
- £18.00 - £887.39 a week
- Weekend availability
- Management
- English
- School
- Annual leave
Senior Quality Engineer
Oceaneering —Rosyth
- Full-time
- Microsoft Office
- Continuous improvement
Production Unit Manager
Alleima —Perth
- Management
- Continuous improvement
- No degree
CHEF MANAGER
BaxterStorey —Airdrie
- £32,000 a year
- Monday to Friday
- Hospitality
- Bar
- Culinary experience
- Employee assistance programme
- Employee discount
Lab Metrologist
Veranova L P —Edinburgh
- Full-time
- ERP systems
- Project management
- Bachelor's degree
- Annual leave
- Life insurance
Quick apply
Chef Manager
BaxterStorey UK —Airdrie
- £32,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Employee assistance programme
- Employee discount
Quick apply
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- No degree
- AI

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Field Service Representative
TransCanada Turbines —Glasgow
Monitor field service activities to ensure that they are carried out in a healthy, safe, and environmentally conscience manner, per TCT policies and procedures.
Quick apply
Field Representative
Ascent Performance Group Ltd —Glasgow
This includes reconnecting customers with their lender, completing face‑to‑face or video‑based fact‑find interviews, and carrying out residential visits.
Quick apply
12d

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Customer Service Representative

Shawbrook -
Glasgow

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Customer service
Computer literacy
Microsoft Office
Organisational skills
Computer skills
Financial services
Communication skills
Banking

Full job description

Shawbrook

Consumer Business

Glasgow, Scotland, GB

Posted on March 26, 2026

Employer reference: REF1546C

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.

Dealing with account enquiries via the telephone and furnishing them information in answer to their queries
Administer customer accounts during the lifecycle of their savings account
Dealing with customer queries via email, secure message, text and chat
The processing of all changes to customer static data
Communicate and escalate potential issues/risks in a prompt and effective manner
Adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error
To identify areas of improvement in relation to the customer journey
To keep up to date with Shawbrook products, rates and T&Cs both personal and business
To represent the Shawbrook brand in a professional and confidential manner
Build strong relationships with customers and colleagues within the operation

The Person

Excellent written communication skills.
Experience within Customer Service essential
Strong experience within banking or financial services
Sound analytical and problem-solving skills
Ability to learn new skills as the business grows enabling us to meet service standards
Computer literate (good knowledge of MS Office suite – Excel, Word)
Ability to work as part of a team.
Excellent planning and organisational skills
Establishes effective working relationships at all levels
Customer Focused approach

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum starting salary of £25,000
Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Apply Now

Refine Your Search

customer relations representative jobs in scotland

Customer Service Representative

Field Service Representative

Customer Service Advisor

Operations Supervisor

V. Dockings Project Manager

Workplace Host

FS Representative - I & C

Centre Manager

Senior Quality Engineer

Production Unit Manager

CHEF MANAGER

Lab Metrologist

Chef Manager

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

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