Customer success specialist Work, Jobs in Scotland (with Salaries)

Customer Success Specialist
DeterTech —Prestwick
- £27,000 - £30,000 a year
- Temporary
- Sales
- Customer service
3d
Customer Success Manager
Volaris Group Inc. —Scotland
- £40,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Work from home
- Sick pay
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Customer Success Specialist - Prestwick (6 month FTC)
Detertech —Prestwick
- £27,000 - £30,000 a year
- Sales
- Customer service
Quick apply
3d
Integrations Consultant - EMEA
Ashby —Edinburgh
- £97,000 - £169,000 a year
- Full-time
- Remote
- Oracle
- APIs
- Annual leave
Customer Change Coordinator - Enterprise Markets
Gamma —Glasgow
- Full-time
- Microsoft Excel
- Project management
- Annual leave
Quick apply
7d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Salesforce Administrator (Specialist)
Wood Mackenzie Limited —Edinburgh
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- APIs
Quick apply
4d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
7d
Transfer Agency UK, Associate 2
State Street —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Admissions Officer (Visitor Experience)
School Talent —St. Andrews
- Full-time
- CRM software
- Hospitality
- University
Quick apply
Digital Transformation Project Management Specialist
Lenovo —Renfrew
- Full-time
- Computer Science
- PMP
- English
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
14d
Account Management Professional
BT —Glasgow
- Sales
- Administrative experience
- Organisational skills
5d
Customer Assistant
Lidl —Aberdeen
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
14d
Engagement Analyst (Complaints)
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
10d
Workforce Planning Analyst - Real Time, Scheduling, Workflow
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
14d

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customer success specialist jobs near scotland

Customer Success Specialist

DeterTech -
Prestwick

Apply Now

Job details

Temporary
£27,000 - £30,000 a year
3 days ago

Qualifications

Sales
Customer service

Full job description

Customer Success is responsible for delivering a professional, efficient, and customer-focused service across all customer interactions. Acting as the first point of contact, the role supports customers throughout the transactional journey, ensures accurate and timely processing of quotations, orders, and Customer Change and Service Requests, and works closely with operational and internal teams to deliver a smooth customer experience.

The role plays a key part in ensuring customers find DeterTech easy to do business with while supporting revenue generation and maintaining high service quality.

Key Responsibilities

Customer Contact & Transactional Support

Act as the first point of contact for customer enquiries, providing a friendly, professional, and responsive service.
Conduct comprehensive off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Manage transactional customer accounts, ensuring accurate information and timely support.
Handle inbound and outbound customer communications across agreed channels (e.g., phone, email, online platforms).
Maintain clear, accurate records of customer interactions within CRM systems.

Commercial Support

Support field-based sales colleagues, Customer Solutions Specialists, and Operations by coordinating customer information.
Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, including Trademark Licences, ensuring all documentation is accurate and complete.
Converting quotations into orders where possible.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.

Customer Follow-Up & Retention

Conduct follow-up calls after installations to confirm customer satisfaction and identify any issues.
Proactively manage Customer Change and Service Requests, ensuring completion within an agreeable timeframe for the customer and the business.
Escalate issues or risks appropriately to protect customer experience and revenue.
Oversee the management of purchase orders across assigned accounts in collaboration with Finance, Sales and Credit Control.
Incident follow up calls

Service Delivery

Schedule on-site surveys, installations and uninstallations to meet customer and operational needs.
Proactively identify and prevent off-hires or service failures across assigned accounts that could impact customer satisfaction or revenue.
Prepare and issue RAMs for installations to meet customer and operational requirements.
Review and ensure all installations on ARC meet quality standards
Review maintenance reports and schedule onsite visits

Collaboration & Continuous Improvement

Work closely with Customer Solutions, Sales, Engineering and ARC teams to ensure seamless service delivery.
Identify recurring customer issues and contribute ideas to improve processes, systems, and service quality.
Adhere to agreed service standards, policies, and company values in all customer interactions.

Skills, Knowledge & Expertise

Experience in a customer service, internal sales, or customer-facing support role.
Strong customer-centric mindset with a commitment to delivering high-quality service.
Resilient and calm under pressure, with the ability to handle challenging situations professionally.
Dynamic, reactive and flexible.
Strong problem-solving skills and attention to detail.
Confident communicator with good interpersonal skills, both written and verbal.
Organised and reliable, with the ability to manage multiple tasks and priorities effectively.
Comfortable using CRM systems and customer service software.
Values-driven, demonstrating integrity, professionalism, and accountability at all times.

Key Measures of Success

Customer Experience: Positive feedback and high levels of customer satisfaction.
Order Conversion: Effective conversion of quotations into confirmed orders.
Process Compliance: Accurate all records and adherence to procedures and service standards.
Team Contribution: Effective collaboration and support to colleagues across functions.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Contract / Temp

Location

Workplace type

Onsite

Compensation

£27,000 - £30,000 / year

Apply Now

Refine Your Search

customer success specialist jobs in scotland

Customer Success Specialist

Customer Success Manager

Customer Support Exec. (B2B SaaS)

Customer Service Advisor

Customer Success Specialist - Prestwick (6 month FTC)

Integrations Consultant - EMEA

Customer Change Coordinator - Enterprise Markets

Freelance In Person Event Specialist - Edinburgh, Scotland

Salesforce Administrator (Specialist)

Customer Service Advisor

Customer Support Advisor (9 months FTC)

Transfer Agency UK, Associate 2

Admissions Officer (Visitor Experience)

Digital Transformation Project Management Specialist

Site Service Specialist - Mail Room Operative FTC

Account Management Professional

Customer Assistant

Engagement Analyst (Complaints)

Workforce Planning Analyst - Real Time, Scheduling, Workflow

Customer Experience Specialist, Sales - Edinburgh

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