Customer support & client services managers Work, Jobs in Scotland (with Salaries)

Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
13d
Customer Feedback Team Leader
RecruitmentiQ —South Lanarkshire
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service
Kent Foods Limited (The Albex Group) —Paisley
- £27,500 - £30,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
8d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
7d
Customer Service Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
7d
Customer Care Supervisor
UPS —Edinburgh
3d
Customer Operations Team Lead
HBNL —Inverness
- £32,000 a year
- Full-time
Quick apply
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Account Manager (BPO / Customer Experience)
Newstel GmbH —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Remote
- Bilingual
- English
- Team management
Quick apply
14d
Client Service Manager
Corona IT Solutions Limited —Dumfries
- £26,000 - £30,000 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
Quick apply
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Membership Manager
Royal Highland and Agricultural Society of Scotland —City of Edinburgh
- £33,500 - £36,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Life insurance
Quick apply
22h
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
8d
GB - Service Manager - Customer Service Manager
Cactus Wellhead LLC —Aberdeen
- Customer service
- Bachelor's degree
- Leadership
Quick apply
Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
9d
Deputy Operations Manager
ESP Group —Arbroath
- £30,000 a year
- Full-time
- Travel
Quick apply
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Child Maintenance Service - Team Leader (Falkirk)
Department for Work and Pensions —Falkirk
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
14d
Team Leader
ESP Group —Arbroath
- £28,721.25 a year
- Full-time
- Customer service
- IT
- Leadership
- Flexible schedule
Quick apply
1d

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customer support & client services managers jobs near scotland

Client Services Team Leader (Internal Only)

Fleet Alliance
Glasgow

Quick apply

Job details

Permanent
13 days ago

Benefits

Gym membership
Flexible schedule

Qualifications

Microsoft Excel
Microsoft Outlook
Management
Customer service
Organisational skills
Communication skills

Full job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people!

The role

We are looking for a Team Leader within Client Services.

Responsible for the day-to-day management of the Client Services Team, to ensure that the team performs efficiently and minimises the number of issues that arise.

Reporting to Client Services Team Manager, they will ensure team objectives are met. The overall objective is to ensure that the department displays excellent customer service and is recognised by third parties as having robust processes, which minimise errors.

What will I be doing

Client Services Supervision:

To manage the day-to-day workload of the team.

To manage the day-to-day escalations within in the team.

Training/coaching of all new customer service staff.

To identify training needs and assist with “on the job” training where appropriate.

To ensure that we are within our SLAs for all areas and suggest process improvements where necessary.

Processes/Operations:

Suggest process changes/system developments to allow better efficiency within the department.

Resolve any escalated issues, to ensure resolution is carried out in a timely and efficient manner.

Escalate any issues to Client Services Team Manager timely to ensure a quick resolution.

To provide required reports to Team Manager.

To work closely with the finance companies to ensure our processes are in line with the standards required.

Assist with monthly billing to Fleet Managed clients.

Assist in the implementation of new Fleet Managed clients.

Additional Responsibility:

To deliver key projects agreed at the start of the year.

Performs other ad hoc duties required by Team Manager

What will I need to succeed

An interest in People Management and Leading Teams
Excellent product and internal process knowledge.
Excellent problem solving skills.
A good understanding of delivering excellent customer service.
Attention to detail is essential
Excellent knowledge and understanding of customer service and the impact on the business.
Ability to work within deadlines.
A sound knowledge of Excel, Word and Outlook.
Excellent written and verbal communication skills and problem solving abilities.
Excellent organisational skills and the ability to deliver multiple tasks and priorities.

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years.

Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer an industry-leading personal benefits package which includes:

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great place to work visit:

Working at Fleet Alliance Limited | Great Place To Work® UK

Quick apply

Refine Your Search

customer support & client services managers jobs in scotland

Client Services Team Leader (Internal Only)

Customer Feedback Team Leader

Customer Service

Customer Contracts Manager

Customer Service Team Leader

Customer Care Supervisor

Customer Operations Team Lead

Team Manager - Contact Centre

Account Manager (BPO / Customer Experience)

Client Service Manager

Senior Manager, Customer Success — Power & Tech

Membership Manager

Contact Centre Operations Manager

GB - Service Manager - Customer Service Manager

Helpdesk Manager

Deputy Operations Manager

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Child Maintenance Service - Team Leader (Falkirk)

Team Leader

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