Desk analyst Work, Jobs in Scotland (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
14d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
4d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
10d
Network Analyst - Junior
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- AI
- Flexible schedule
Quick apply
Service Delivery Analyst
Insights Learning & Development Ltd —Dundee
- Full-time
- Hybrid work
- Windows
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Hybrid work
- Computer literacy
- School
- Work from home
15h
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
11d
Service Desk Analyst
NHS Scotland —Melrose
- £31,537 - £34,303 a year
5d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
SIAM Service Request Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
11d
Senior Service Desk Analyst
Lane Clark & Peacock —Edinburgh
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
4d
Network Analyst - Senior
Ember —Edinburgh
- £55,000 - £75,000 a year
- Full-time
- Bachelor's degree
- AI
- Flexible schedule
Quick apply
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
6d

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Network Analyst - Junior
Ember —Edinburgh
You can zoom in to the detail of a single stop or driver shift, then zoom out to see how a change ripples through the wider system.
£40,000 - £50,000 a year
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
A full UK driving licence is preferred but not essential. Prioritise, and manage Service Desk calls to resolution. IManage Work10 (Document Management System).

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desk analyst jobs near scotland

IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year
14 days ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:

Active Directory
Microsoft 365 / Office 365

Understanding of:

Event monitoring and management technologies
Virtual and physical server environments
Replication technologies
Network, server, database and application resilience concepts

Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

desk analyst jobs in scotland

IT Service Desk and Incident Analyst

IT Service Desk Analyst - Edinburgh

IT Support Analyst

Service Desk Analyst

Network Analyst - Junior

Service Delivery Analyst

IT Support Analyst

L1 Service Desk Analyst

Service Desk Analyst

L1 Service Desk Team Leader

IT Service Desk Analyst

3rd Line Support Analyst

SIAM Service Request Analyst

Senior Service Desk Analyst

Network Analyst - Senior

Service Desk - Linux & MacOS

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