Director of employee experience Work, Jobs in Scotland (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
20h
Director of Learning and Development
Brooklyn Academy Global Services Ltd —Dumfries
- £56,900 - £85,000 a year
- Full-time
- Customer service
- Human resources
- In-person
Quick apply
7h
Director of Onshore Asset Management
SSE —Aberdeen
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
3d
Director of Services
Penumbra —Scotland
- £70,092 - £77,413 a year
10d
Head of SHEQ
Sureserve —Bathgate
- Up to £70,000 a month
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Estates Manager
Auchrannie Resort —Isle Of Arran
- Up to £55,000 a year
- 8 hour shift
- Hybrid work
- Organisational skills
- IT
- Leadership
- Referral programme
Quick apply
TV Presentation Announcer/Director
BBC —Glasgow
- £34,400 - £46,533 a year
- Part-time
- Scripting
Director of Food and Beverage
Crieff Hydro Limited —Crieff
- Weekend availability
- Hotel
- IT
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
General Manager
Glen Mhor Hotel & Uilebheist Brewery and Distillery —Inverness
- £60,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply
Associate Director People & Culture
City of Glasgow College —Glasgow
- £66,407 a year
- Full-time
- Hybrid work
- Bakery
- Human resources
- Leadership
12d
AECOM Advisory - Senior Director (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Director Corporate Security, EMEA
Coherent —Glasgow
- Full-time
- Bachelor's degree
Director of AI SOX Governance (REMOTE in UK)
Charles River Laboratories —Edinburgh
- Full-time
- Remote
- Azure
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Deputy Director of Clinical Services
Spire Healthcare —Edinburgh
- Full-time
- Free parking
- Annual leave
Executive Director - Mary's Meals International - Remote
Mary's Meals International —Glasgow
- £94,851 a year
- Remote
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Director of Studies (DOS)
St Andrew’s College Language Schools —Glasgow
- £810.34 - £921.15 a week
- Full-time
- Management
- Computer literacy
- English
- Annual leave
AECOM Advisory - Senior Director
AECOM —Glasgow
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Senior Project Manager
Murphy Group —Scotland
- Annual leave
- Employee discount
Senior Fundraising Manager
The Glasgow Academy —Scotland
- £45,000 - £52,000 a year
- Monday to Friday
- CRM software
- Communication skills
- School
9d
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
20 hours ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

director of employee experience jobs in scotland

Director of Guest Experience

Director of Learning and Development

Director of Onshore Asset Management

Director of Services

Head of SHEQ

Estates Manager

TV Presentation Announcer/Director

Director of Food and Beverage

General Manager

Associate Director People & Culture

AECOM Advisory - Senior Director (Defence)

Director Corporate Security, EMEA

Director of AI SOX Governance (REMOTE in UK)

Deputy Director of Clinical Services

Executive Director - Mary's Meals International - Remote

Director of Studies (DOS)

AECOM Advisory - Senior Director

Senior Project Manager

Senior Fundraising Manager

Excursions Manager

I want to receive the latest job alerts for director of employee experience in scotland

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