Fraud investigation Work, Jobs in Scotland (with Salaries)

Complex Fraud Case Investigator
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Intelligence and Investigations Specialist (Scotland)
NetWatch Global —Stirling
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Authorisations Caseworker
HM Revenue and Customs —Edinburgh
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
11d
Fraud Advisor
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Communication skills
- Banking
- Flexible schedule
Associate Scientist
IQVIA —Livingston
- Full-time
- Laboratory experience
- Bachelor's degree
- No degree
Senior Financial Crime Investigator, Business Banking
Monzo —Edinburgh
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
- Banking
4d
Customer Service Team Leader (Fraud)
Huntswood —Glasgow
- Up to £37,200 a year
- Weekend availability
- Hybrid work
- Customer service
- Team management
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
3d
Card disputes/chargeback Specialist
JPMorganChase —Edinburgh
- 8 hour shift
- Analysis skills
- Communication skills
- Banking
11d
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
11d
Counter Fraud Senior Associate
JPMorganChase —Edinburgh
- Full-time
- Organisational skills
- Analytics
9d
Risk Assessment Senior Associate
Barclays —Glasgow
- Analytics
4h
EO Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £30,768 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
1d
Paralegal - all levels, for Major Injury & Casualty team in Scotland
DWF —Glasgow
- Full-time
- Communication skills
Paralegal - Major Injury & Casualty
DWF —Edinburgh
- Full-time
- Communication skills
Workshop Assistant
Parker Wellbore —Aberdeen
- Full-time
- Continuous improvement
Quick apply
Senior Trade Compliance Specialist - UK
Jabil Circuit —Coatbridge
- Full-time
- ERP systems
- Bachelor's degree
- No degree
Cyber, Privacy & Resilience Legal Counsel – Vice President
Morgan Stanley —Glasgow
- Full-time
- Communication skills
Group Financial Crime Compliance Data Manager (12 month FTC)
M&G plc —Stirling
- Full-time
- Communication skills
- Annual leave
Quality Engineer
Assystem —Helensburgh
- Hybrid work
- Engineering
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme

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Complex Fraud Case Investigator

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Risk management
Fraud prevention and detection
Communication skills
Banking

Full job description

JOB DESCRIPTION

Be the calm expert customers rely on in a crisis—join JPMorganChase as a Complex Fraud Case Investigator and deliver fair, regulation-led outcomes that protect scam victims and strengthen trust in banking.

As a Complex Fraud Case Investigator in Fraud Operations, ou'll own complex fraud investigations end-to-end—protecting customers, delivering fair outcomes, and strengthening trust in JPMorganChase. You'll apply your expertise in Payment Services Regulations and relevant reimbursement frameworks (including the Contingent Reimbursement Model code) to reach clear, well-evidenced decisions. Just as importantly, you'll support scam victims with education and aftercare—adapting your approach for vulnerable customers—while working confidently with stakeholders and staying accountable for independent case management.

Job Responsibilities

Conduct robust, independent investigations into complex fraud claims in line with Payment Services Regulations, reaching the correct outcome
Own case management end-to-end, ensuring decisions are customer-focused, consistent, and well documented
Support scam victims with education, guidance, and aftercare to help prevent repeat incidents
Review escalated fraud complaints and deliver fair outcomes with the customer at the forefront
Provide tailored support to vulnerable customers, adapting tone, pace, and actions to individual needs
Partner with stakeholders to progress cases, remove blockers, and resolve issues efficiently
Make autonomous decisions, escalating appropriately when cases are exceptionally complex or sensitive
Manage a high-volume workload across multiple stages of investigation while maintaining quality and timeliness & Identify control gaps and escalate control risks promptly and appropriately

Required qualifications, capabilities, and skills

Proven ability to apply Payment Services Regulations in a fraud and/or disputes context
Strong working knowledge of the Contingent Reimbursement Model code, with a track record of using it in fraud case decisioning
Background in UK banking or financial services, with exposure to UK fraud and/or risk
Familiarity with complaint handling practices and the Financial Ombudsman framework
Able to manage a heavy caseload across multiple investigations with minimal supervision
Demonstrated capability to run structured, evidence-based investigations and document outcomes clearly & Strong written and verbal communication skills, with the confidence to explain decisions clearly and sensitively
Customer-first mindset and a proven commitment to delivering high-quality service under pressure

Preferred qualifications, capabilities, and skills

Knowledge of complex scam typologies (e.g., authorised push payment scams) and how to investigate them
Confidence supporting vulnerable customers in a regulated customer service or investigations environment
Capability to handle escalations and deliver outcomes within a complaints function
Track record of identifying control weaknesses and contributing to risk and control improvements
Comfort working in an operational environment with 24/7 coverage or time-critical casework
Strong collaboration skills across teams to resolve issues and improve customer outcomes

#ICB

#ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

fraud investigation jobs in scotland

Complex Fraud Case Investigator

Fraud Specialist

Intelligence and Investigations Specialist (Scotland)

Authorisations Caseworker

Fraud Advisor

Associate Scientist

Senior Financial Crime Investigator, Business Banking

Customer Service Team Leader (Fraud)

Card disputes/chargeback Specialist

FOS & Exec Complaints Specialist

Counter Fraud Senior Associate

Risk Assessment Senior Associate

EO Casework Officer - Civil Service and Royal Mail Pensions

Paralegal - all levels, for Major Injury & Casualty team in Scotland

Paralegal - Major Injury & Casualty

Workshop Assistant

Senior Trade Compliance Specialist - UK

Cyber, Privacy & Resilience Legal Counsel – Vice President

Group Financial Crime Compliance Data Manager (12 month FTC)

Quality Engineer

I want to receive the latest job alerts for fraud investigation in scotland

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