glasgow credit union Work, Jobs in scotland (with Salaries)

Customer Support Advisor
Glasgow Credit Union —Glasgow
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Support Practitioner – Glasgow
Carr Gomm —Glasgow
- £13.75 - £14.50 an hour
- Part-time
- Referral programme
Member Services Assistant
Scottish Police Credit Union Ltd —Glasgow
- From £27,733 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
VacancyTitle: Personal Development Worker Glasgow South
C-Change Scotland —Glasgow
- £13.48 - £13.62 an hour
- Annual leave
- Flexible schedule
13d
Scheduling Assistant (Part-time 14hrs per week)
Strathclyde Partnership for Transport —Glasgow
- £25,796 - £27,715 a year
- Microsoft Office
- Administrative experience
- Employee assistance programme
5d
Training Officer (Fixed Term x3)
Strathclyde Partnership for Transport —Glasgow
- £29,718 - £38,661 a year
- Temporary
- Presentation skills
- Mentoring
- Communication skills
- Employee assistance programme
7d
Problem Manager
Student Loans Company —Glasgow
- £45,172 - £53,177 a year
- Full-time
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee discount
6d
Apprentice Plumber
Link Group Limited —Falkirk
- £13.45 an hour
- Full-time
- Plumbing
- Travel
- IT
- Employee assistance programme
- Employee discount
12d
Project Manager
Student Loans Company —Glasgow
- £61,950 - £72,952 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Annual leave
- Employee discount
1d
Lead Technical Trainer (Fixed Term 24 months)
Strathclyde Partnership for Transport —Glasgow
- £39,717 - £55,490 a year
- Monday to Friday
- Communication skills
- Employee assistance programme
2d
Senior Technical Architect
Student Loans Company —Glasgow
- £61,950 - £72,952 a year
- Full-time
- Azure
- AWS
- Presentation skills
- Annual leave
- Employee discount
6d

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Matthew Algie —Glasgow
You will have experience in dealing with difficult conversations with customers, such as clients who have gone into administration.
£27,500 a year

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Customer Support Advisor

Glasgow Credit Union
Glasgow

Quick apply

Job details

Permanent | Full-time
£26,000 a year
3 days ago

Benefits

Health & wellbeing programme
Company pension
Life insurance
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Administrative experience
Communication skills

Full job description

Overview
We are seeking a positive and enthusiastic Customer Support Advisor to join our team.

In this front-line customer facing role, you will be a positive voice for the credit union.

You will provide broad ranging support to our members across our full product and service lifecycle, enabling and encouraging self-service and supporting the wider business by completing front and back-office tasks as required.

The role will involve a broad range of reactive and proactive tasks to deliver excellence for our members, ensuring all activities are operated appropriately within our policy framework. Your working day will require you to multi-task using our bespoke systems and processes to deliver the best outcome for our members.

The ideal candidate will possess strong communication skills with the ability to explain complex information in simple terms.

Responsibilities

Providing support for and interacting with our members using a range of digital and traditional communication channels across our suite of products and services.
Dealing promptly with multiple tasks simultaneously, in a customer focussed way and within company guidelines.
Making judgement calls around customer need and business risk whilst providing an empathetic, knowledgeable, and professional service to our members.
Delivering an excellent level of customer service to internal and external customers whilst ensuring a fair outcome for them.
Supporting the business in meeting key performance indicators (service levels, quality standards, operational risk, etc.).
Completing risk-based member transactions and decisions on company systems in efficient and secure manner.
Dealing with all member activity promptly, in a customer focussed way and within company guidelines.
Supporting the successful operation of the Credit Union by working flexibly and completing any other duties required.

Experience
To be successful in this role, you’ll need to demonstrate:

Previous experience of working in a customer facing role with strong administrative, communication and verbal reasoning skills together with a good standard of education in Maths and English.
An ability to multi-task and work on a number of different tasks simultaneously.
A passion for service and be excited to deliver mobile first solutions that drives new-business growth and retention through service excellence and member satisfaction.
You can think logically and have an ability to explain complex situations in simple terms.
You’re resilient and able to be outwardly positive, motivated, energised and continue to inspire our members even when things don’t go to plan.
You have the urge and resilience to challenge the status quo to make things better and are full of creative ideas on how to do things smarter.
IT literacy with a strong ability to embrace system changes and know how to get the best from new technology.
You’re able to make good decisions in complex situations where there’s often no “right answer”.
You’re curious and a fast learner and enjoy sharing your knowledge and experience.

Proficiency in the English language is essential and all applicants must have the right to work in the UK at the point of application.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

glasgow credit union jobs in scotland

Customer Support Advisor

Support Practitioner – Glasgow

Member Services Assistant

VacancyTitle: Personal Development Worker Glasgow South

Scheduling Assistant (Part-time 14hrs per week)

Training Officer (Fixed Term x3)

Problem Manager

Apprentice Plumber

Project Manager

Lead Technical Trainer (Fixed Term 24 months)

Senior Technical Architect

Other jobs to consider

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