helpdesk assistant Work, Jobs in scotland (with Salaries)

Helpdesk Assistant (Temporary 6 Months)
CHAP Group —Westhill and District
- Full-time
- Windows
- Analysis skills
- Computer networking
Quick apply
6d
Telephone Helpdesk Assistant
Your Conveyancer Limited —Dunfermline
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
2d
Estates Assistant
Cushman & Wakefield —Edinburgh
- Microsoft Outlook
- Customer service
- English
Quick apply
Shift Lead - Fashion, Home & Beauty - Glasgow Fort
Marks & Spencer —Glasgow
- £14.47 an hour
- Part-time
- Employee discount
4d
Medical Administrator/Receptionist
North Avenue Surgery —Glasgow
- £12.71 - £13.00 an hour
- Full-time
- Administrative experience
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Telephone Helpdesk Assistant
Your Conveyancer Limited —Dunfermline
Taking all calls incoming to the Remortgage department; As this role is predominantly telephone based, previous experience in customer service and on telephones…
From £25,000 a year
Quick apply
2d
Medical Administrator/Receptionist
North Avenue Surgery —Glasgow
*Communication:* Handle telephone enquiries effectively and recognise when patients require alternative methods of communication.
£12.71 - £13.00 an hour
Quick apply
3d

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Helpdesk Assistant (Temporary 6 Months)

CHAP Group -
Westhill and District

Quick apply

Job details

Full-time
6 days ago

Qualifications

Microsoft Windows Server
Windows
Analysis skills
Computer networking
Communication skills

Full job description

CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.

The Helpdesk Assistant provides first‑line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.

Key Tasks:

Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
Prioritise, and track support requests; escalate complex issues to senior technicians when required.
Assist with account creation, password resets, permissions updates, and routine system checks.
Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.
Coordinate and assist with office moves, including setting up workstations, reconnecting IT equipment, and ensuring users are fully operational in their new locations.
Provide clear, friendly, and patient communication to users with varying levels of technical confidence.
Support routine updates, patching, and basic system monitoring under supervision.
Support, troubleshoot, and maintain Windows operating systems and Windows Server environments, including user account administration, permissions, updates, and basic server‑side tasks.

Essential Criteria:

Familiarity with Windows and Microsoft 365, common business applications, and basic networking concepts.
Demonstrates strong analytical thinking, the ability to troubleshoot independently, think creatively to resolve technical issues, and proactively identify solutions without constant supervision.
Ability to diagnose straightforward issues and follow structured troubleshooting steps.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.
Comfortable collaborating with colleagues and escalating issues appropriately.

Quick apply

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helpdesk assistant jobs in scotland

Helpdesk Assistant (Temporary 6 Months)

Telephone Helpdesk Assistant

Estates Assistant

Shift Lead - Fashion, Home & Beauty - Glasgow Fort

Medical Administrator/Receptionist

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