Incident manager Work, Jobs in Scotland (with Salaries)

Incident Manager - Relaunch@Capgemini
Capgemini —Inverness
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
4d
Cyber Digital Forensics & Incident Response Manager
Capgemini —Inverness
- Hybrid work
- Azure
- AWS
- Mentoring
Cyber Incident Manager
Analog Devices —Edinburgh
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
Scheduling & Real-Time Optimisation Manager
M&G plc —Scotland
- Overtime
- Communication skills
- Time management
- Annual leave
4d
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
4d
Shift Station Manager
Network Rail —Edinburgh
- £43,588 - £53,167 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
1d
Airport Duty Manager
AGS Airports —Aberdeen
- Full-time
- Leadership
- Negotiation
- Free parking
- Employee assistance programme
4d
Operations Manager (HVDC/FACTS Control & Protection Systems)
SSE —Inverness
- £68,100 - £102,100 a year
- Full-time
- Engineering
- No degree
- Electrical Engineering
- Employee discount
- Gym membership
12d
Operations Manager (HVDC/FACTS)
SSE —Inverness
- £68,100 - £102,100 a year
- Full-time
- Management
- Engineering
- Analysis skills
- Employee discount
- Gym membership
12d
Senior Incident Response Consultant
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Linux
- Communication skills
Quick apply
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Operations Delivery Manager
Network Rail —Glasgow
- £43,588 - £51,719 a year
- Full-time
- Continuous improvement
- Driving
- Leadership
3d
Renewables Energy Operations/Site Manager
Natural Power —Inverness
- Overtime
- Engineering
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
11d
Cybersecurity Operations Manager
AreaNova Technologies —Glasgow
- £69,600 - £93,600 a year
- Full-time
- Analysis skills
- IT
- In-person
- Employee stock purchase plan
Quick apply
9d
Operational Control Centre Controller
Strathclyde Partnership for Transport —Glasgow
- £35,325 - £46,000 a year
- Customer service
- English
- Communication skills
- Employee assistance programme
9d
Shift Manager
UPM Communication Papers —Irvine
- £55,000 - £65,000 a year
- 12 hour shift
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1d
Operations Manager
Nuclear Restoration Services —Dounreay
- £63,615 - £95,207 a year
- Full-time
- Leadership
- Relocation assistance
- Annual leave
10d
Digital Workplace Manager
Prestwick Aerosystems Limited —Prestwick
- Full-time
- Travel
- IT
- Free parking
- Annual leave
10d

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Incident Manager - Relaunch@Capgemini

Capgemini -
Inverness

Apply Now

Job details

Fixed term contract
4 days ago

Qualifications

Statistics
Microsoft Excel
Microsoft Outlook
Incident management
Quality management
Organisational skills
ServiceNow
Problem management
Communication skills

Full job description

Relaunch@Capgemini

Have you taken a career break of 18 months or more? Whether it was for family, health, travel, or something else entirely — we understand that returning to work can feel daunting. That’s why we created Relaunch@Capgemini, a supportive 6-month programme designed to help you rebuild confidence, refresh your skills, and ease your transition back into the workplace.

We’re not looking for perfection — we’re looking for potential. You don’t need to meet every requirement listed — if you have relevant experience and a willingness to learn, we encourage you to apply.

Our programme will run 26 October 2026 – 23 April 2027 so you will need to be available for work over this time period.

About the role you’re considering

We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages documentation, and facilitates communication. The primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Our Incident Managers can be expected to engage with the following responsibilities and activities:

Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
Liaison with Problem Management team as required to expedite resolution of incidents
Monitor resolver queues and escalate when incidents are not being resolved within service levels
Provide incident reporting as needed
Identify service improvement opportunities
Managing virtual teams to deliver Incident Management process and working cross functionally
Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
Hosting and facilitating of Incident Management meetings
Develop further understanding of cross systems interrelations in context of the global business process
Build upon an existing understanding of Service Management Framework

.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

We understand that returning to work after time away from the industry can feel challenging, and you may not be familiar with every tool or technique listed. That’s absolutely fine — we’re here to support your development and help you build confidence as you re-enter the workplace.

We’re looking for individuals who have experience working as an analyst in a Service Centre environment, with good PC skills - including working knowledge of ServiceNow, Outlook, Word and Excel. You will also have:

A strong soft skillset such as good management and communication skills, both written and verbal
Sound organisational skills and the ability to work to tight deadlines under pressure
Flexibility with the ability to multitask and take on additional roles when required - a must

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Ready to Relaunch?

We’re here to support you every step of the way. If you’re feeling unsure, that’s completely normal. But if you’re curious, excited, or even just a little bit interested — we encourage you to apply or you can attend our upcoming event first and put an application in afterwards as application remain open until after the event.

Application closing date – 16th August 2026.

Apply Now

Refine Your Search

incident manager jobs in scotland

Incident Manager - Relaunch@Capgemini

Cyber Digital Forensics & Incident Response Manager

Cyber Incident Manager

Scheduling & Real-Time Optimisation Manager

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Service Desk Manager

Lead Application Support Manager

Shift Station Manager

Airport Duty Manager

Operations Manager (HVDC/FACTS Control & Protection Systems)

Operations Manager (HVDC/FACTS)

Senior Incident Response Consultant

Service Delivery Manager (Scotland)

Operations Delivery Manager

Renewables Energy Operations/Site Manager

Cybersecurity Operations Manager

Operational Control Centre Controller

Shift Manager

Operations Manager

Digital Workplace Manager

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Relaunch@Capgemini

About the role you’re considering

Your role

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Your security clearance and pre-employment checks

We are a Disability Confident Employer

Ready to Relaunch?

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