Junior service desk analyst Work, Jobs in Scotland (with Salaries)

Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
10d
Service Desk Team Leader
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- Windows
- Microsoft Office
- Continuous improvement
- Annual leave
- Sick pay
1d

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Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
Process requests from our customers in a way that will delight them. Customers and relevant staff members. Communicate with internal and external customers.
Quick apply
10d
Service Desk Team Leader
NHS Scotland —Bothwell
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
£34,544 - £43,039 a year
1d

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Junior MDM Analyst

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time
10 days ago

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office
SQL
Bachelor's degree
Data entry
Organisational skills
Computer skills
Communication skills

Full job description

Job Summary:

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work

using Calero software solutions.

Responsibilities:

Process requests from our customers in a way that will delight them
Maintain market data inventory accurately using Calero’s cutting edge MDM software
Reconcile and process vendor invoices for payment; investigate and resolve any cost

discrepancies

Prepare, verify and distribute reports
Support development and maintenance of bespoke client functionality
Co-ordinate software updates within our global team, including internal testing
Assist Customer in User Acceptance Testing
Contribute to and participate in regular service review meetings or conference calls with

customers and relevant staff members

Monitor and report on a regular basis, regarding Service Level Agreement metrics
Continuously review and audit existing processes to ensure effective performance and

compliance with mutually agreed requirements and control procedures

Promote the managed service activities, new features and projects that may benefit the

customer and increase revenues

Become a subject matter expert in the assigned customer’s profile of market data services with a

specific focus on their business

In collaboration with team members, demonstrate the value of our solutions to our customer and

ensure that the managed service meets and exceeds their expectations

Own all relevant documentation, including customer process documents, keeping them up to

date

Raise a Help Desk ticket for any system issue and manage ticket to resolution
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Evaluate process and automate whenever possible
Conduct regular client meetings
Answer questions during meetings, providing further background and detail

Education:

Bachelors Degree or equivalent experience in an analytical field (preferred)
Experience in analyzing data sets

Experience and Training:

A previous role working in an office/professional environment (like an internship) where they

were involved in using Excel

Technical Knowledge:

Data entry knowledge
Excellent at writing formal emails
Basic SQL knowledge is preferred but not essential
Confident with customer facing role
Excellent verbal and written communication skills, including ability to effectively

communicate with internal and external customers

Strong organizational skills and time keeping
Good overall computer proficiency (MS Office – Word, Outlook, etc.)
Must be able to meet deadlines, while maintaining a positive attitude and providing

exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters

of instructions given, prescribed routines, and standard accepted practices

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

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