logistics associate Work, Jobs in scotland (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Dundee
- Full-time
- Customer service
- English
- Administrative experience
Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Associate Director Quality and Regulatory Compliance
NHS Scotland —Edinburgh
- £107,810 - £112,426 a year
- Monday to Friday
- Master's degree
- Project management
- Communication skills
12d
Purchasing Officer
Northern Marine Group —Glasgow
- Hybrid work
- Microsoft Excel
- Travel
- Communication skills
Facilities Coordinator
JamesFisher —Inchinnan
- Microsoft Outlook
- IT
Area Manager, DDD1
Amazon UK Services Ltd. —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- AI
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Microsoft Office
Quick apply
Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Glasgow
- Weekend availability
- Maintenance
- English
- Communication skills
- Flexible schedule
5d
Nurse Lead - SARCS Network
NHS Scotland —Edinburgh
- IT
13d
Rail Buildings Associate/Director
Ramboll —Edinburgh
- Full-time
- Engineering
- English
- Master's degree
Quick apply
Customer Service Administrator - French and Dutch speaker
Resideo —Motherwell
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Dundee

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours: Sunday to Wednesday 10:00 AM - 8:45 PM

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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logistics associate jobs in scotland

Delivery Station Liaison Agent

Customer Service Associate

Associate Director Quality and Regulatory Compliance

Purchasing Officer

Facilities Coordinator

Area Manager, DDD1

Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Inventory Associate

Reliability Maintenance Engineering Technician

Nurse Lead - SARCS Network

Rail Buildings Associate/Director

Customer Service Administrator - French and Dutch speaker

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