Systems Analyst
Business Transformation, Property Management (Fixed Term Contract, 12 months)
This position is full time, fixed-term and based in our Glasgow office with hybrid working. Candidates outside Glasgow may also be considered.
Role Purpose
Manage and develop the systems to support and advance CBRE property management operations. Working within the Business Transformation team you will be joining a team with a diverse set of technical, operational, and business management skills and a wealth of experience within the Property Management sector. The team maintains a reputation for excellence and consistent delivery within CBRE and in the wider industry.
The Systems Service Desk Analyst will primarily provide support, guidance, and subject matter expertise to the business on CBRE property management systems used to deliver Property Management, Accounting and Facilities Management operations.
The team oversees all key IT controls for the Property Management business liaising with the CBRE Global Digital & Technology team to ensure a compliant, streamlined and controlled digital platform is provided to deliver services to our clients. The role will require the individual to work on our enterprise service desk platform to provide end user support across our European and UK operations.
Key Responsibilities
Provide 1st level support for UK and European property management systems), workflow and reporting applications.
Use CBRE’s enterprise service desk platform, Service Now, to manage support requests and incidents.
Support system upgrades, new functionality implementation and integrity testing projects.
Develop strong relationship with PM teams, D&T and third-party suppliers, liaising on system development and issue resolution.
Ensure audit controls are adhered to, working with Audit Assurance and D&T teams to ensure appropriate network and application access for Asset Services and third parties.
Provide project management support for internal team and client led projects.
Person Specification/Requirements
Previous commercial experience in an end user environment.
Thorough understanding and expertise in property management software or related business systems.
Understanding of basic accounting principles as advantage.
Excellent interpersonal skills with the ability to communicate with people of all levels of seniority.
Experience with reporting, workflow and accounting software an advantage.
Keen to develop digital and software skills.
Previous Service Desk experience an advantage
Excellent written and verbal communication skills
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.
