Join the Award-Winning Fife Arms as a Reservationist
(This is a fixed term, maternity leave cover contract - until March 2027.)
Awarded Condé Nast Traveler Triple Crown and holder of 2 Michelin Keys, The Fife Arms is one of Scotland’s most celebrated hotels, nestled in the heart of Braemar, within the stunning Cairngorms National Park. We are currently seeking a passionate and experienced Reservationist to join our team.
About the Role
As a Reservationist at The Fife Arms, you will play a key role in delivering an exceptional guest experience from the moment of enquiry. With a flair for hospitality and a sharp eye for detail, you’ll be the first point of contact for many of our guests—ensuring their journey with us begins seamlessly and memorably.
Your responsibilities will include:
- Handling hotel room and restaurant reservation enquiries with professionalism and efficiency.
- Converting enquiries into bookings to maximise room and overall revenue.
- Collaborating closely with our Ghillie (Concierge) team to enhance guest experiences and drive internal sales.
- Meeting or exceeding room revenue and performance targets, including LQA Mystery Shopping call goals.
- Ensuring accuracy and attention to detail in all reservation data and guest profiles.
- Responding to all enquiries promptly—ideally within the same day, and no later than 24 hours.
- Conducting thorough pre-arrival checks in line with operating procedures.
- Maintaining up-to-date knowledge of room categories, hotel services, experiences, and F&B offerings.
- Ensuring clear and seamless communication between the Reservations and Front Office teams.
About You
We’re looking for an enthusiastic and professional individual who brings:
- Previous experience in a similar luxury hospitality environment, with LQA/Forbes is an advantage.
- Familiarity with Opera Cloud (preferred).
- Excellent communication and organisational skills.
- A proactive, detail-oriented approach and the ability to work under pressure.
- A natural passion for delivering exceptional guest service.
- A willingness to learn and grow within a creative and ambitious team.
What We Offer
- 30 days holiday per year
-
TRONC and service charge of approximately £3,500 per annum
- A complimentary guest experience for you and a guest, annually
- Enhanced pension scheme
- Free meals and drinks while on shift
-
Generous staff discounts across all Artfarm properties – including in Somerset, the Scottish Highlands, London, Los Angeles, and Menorca
- Vibrant sports and social events through our local committees
- Life Assurance and health benefits including a health cash plan
- Access to our Employee Assistance Programme
- Tailored career development opportunities based on your goals and aspirations
About The Fife Arms & Artfarm
The Fife Arms is operated by Artfarm, a pioneering independent hospitality group founded by Iwan and Manuela Wirth. Artfarm is known for transforming unique locations into unforgettable experiences that celebrate art, culture, and community. Alongside the Fife Arms, our portfolio includes the Fish Shop restaurant in Ballater, the Audley and Mount St. Restaurant in London, hotels Chesa Marchetta and Castell in Switzerland as well as restaurants in Los Angeles, New York and Cantina in Menorca, among others.
With 47 individually designed rooms, the luxurious Albamhor Spa, and extraordinary event spaces, the Fife Arms offers a world-class guest experience rooted in Scottish heritage and international flair. From the wood-fired cuisine of the Clunie Dining Room, to the charm of the Flying Stag Pub, the sophistication of Bertie’s Whisky Bar, and the style of Elsa’s Cocktail Bar, every corner of our hotel tells a story.
Ready to be part of something extraordinary?
Apply today and begin your journey with the Fife Arms!
