Senior customer service representative Work, Jobs in Scotland (with Salaries)

Senior Customer Service Representative - Backshift - Glasgow
City Facilities Management (UK) —Glasgow
- £26,566.16 a year
- Overtime
- Data entry
- Annual leave
- Employee discount
9d
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
11d
Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
Business Development Manager (BDM)
Elmhurst Energy —Scotland
- Up to £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
Quick apply
14d
Service Relationship Agent
Bupa —Aird Tong
- Full-time
- English
- Bachelor's degree
- No degree
- Gym membership
- Referral programme
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Office Manager
Stair Estates —Stranraer
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Management
- Writing skills
- Free parking
Quick apply
10d
Lead Accounts Receivable Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Spanish
- Travel
- Data entry
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Senior Buyer
Balfour Beatty —Motherwell
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
Graduate Sales Development Representative - Glasgow
Leyton —Glasgow
- CRM software
- Business development
Service Desk Analyst
NHS Scotland —Melrose
- £31,537 - £34,303 a year
2d
Regional Sales Manager
Scot JCB Group —Forfar
- Full-time
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Sales Development Representative
ElevateHire —Glasgow
- From £25,520 a year
- Full-time
- CRM software
- Customer service
- In-person
- Referral programme
Quick apply
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Sales
- Business development
- Recruiting
Quick apply
Senior Security Manager (Supply Chain Security)
Companies House —Edinburgh
- £58,531 - £76,136 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
10d
Assistant Compensation and Benefits Advisor
Borr Drilling —Aberdeen
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee assistance programme
11d
Senior Consultant - ServiceNow HRSD (SC Cleared)
Capgemini —Glasgow
- Hybrid work
- PMP
- Analysis skills
- Agile
General Manager, Grayloc
Oceaneering —Aberdeen
- Full-time
- Engineering
- Master's degree
- Business development
14d
Chef Manager
BaxterStorey UK —Hamilton
- £28,000 a year
- Full-time
- Hospitality
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply

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Senior Customer Service Representative - Backshift - Glasgow

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£26,566.16 a year
9 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Data entry
Customer interaction
Outbound calling

Full job description

Job Title: Senior Customer Service Representative - Backshift

Location: Glasgow Head Office

Contract Type: Permanent

Working Hours: 37 5 hours per week / 5 days over 7 Monday - Sunday / 2pm - 10pm

Salary: £26,566 16, 33 days annual leave, Overtime, Private Pension & Benefits - Including Employee Discounts

An exciting opportunity has emerged for a Senior Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients

The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines

Key Responsibilities:

Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem
Ensure the accurate input of data and the completion of all relevant fields throughout each call
Liaise with Engineers in order to prioritise calls enabling swift response times
Manage after call activities to effectively manage workload and service levels
Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues

Qualifications / Experience:

Experience in a similar customer service-based role is desirable but not essential

The ideal candidate:

Visibly demonstrate enthusiasm and positive behaviour
Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues
Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team

Apply Now

Refine Your Search

senior customer service representative jobs in scotland

Senior Customer Service Representative - Backshift - Glasgow

Senior Product Manager

Product Support Senior Specialist

Business Development Manager (BDM)

Service Relationship Agent

Customer Contracts Manager

Office Manager

Lead Accounts Receivable Representative

Team Leader - Savings

Senior Buyer

Graduate Sales Development Representative - Glasgow

Service Desk Analyst

Regional Sales Manager

Sales Development Representative

Senior Account Executive - AI Software Sales & professional services

Senior Security Manager (Supply Chain Security)

Assistant Compensation and Benefits Advisor

Senior Consultant - ServiceNow HRSD (SC Cleared)

General Manager, Grayloc

Chef Manager

I want to receive the latest job alerts for senior customer service representative in scotland

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