Service desk agent Work, Jobs in Scotland (with Salaries)

Passenger Service Agent 25hrs
PrimeFlight —Aberdeen
- £12.54 - £13.17 an hour
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
7d
Baggage & Ticketing Agent
Swissport International AG —Edinburgh
- Weekend availability
- English
- Travel
- Computer skills
13d
Welcome Desk Agent
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
12d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Glasgow
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Agent FTC
PrimeFlight —Inverness
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
7d
Receptionist/ Guest Service Agent
Moorings Fort William —Fort William
- £12.75 an hour
- Temporary
- English
- Hotel
- Organisational skills
- Flexitime
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
10d
Logistics & Hire Asset Co-ordinator
Cochran Services Ltd —Annan
- £28,000 a year
- Full-time
- Organisational skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Software Engineer
Opus 2 —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply
3d
Senior Quality Engineer
Opus 2 —Edinburgh
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply
3d
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply
3d

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Baggage & Ticketing Agent
Swissport International AG —Edinburgh
Assist customers with baggage-related queries including delayed, damaged, and missing baggage claims in accordance with baggage handling procedures.
13d

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service desk agent jobs near scotland

Passenger Service Agent 25hrs

PrimeFlight -
Aberdeen

Apply Now

Job details

£12.54 - £13.17 an hour
7 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
On-site parking

Qualifications

Customer service
GCSE
Communication skills

Full job description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.

All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.

Role Responsibilities:

Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
To ensure the overall Passenger experience of passengers handled by PrimeFlight is of an exceptional standard at all times.
Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
Provide and maintain an excellent standard of customer service.
Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
Deal with customer complaints/problems, at source where possible, keeping line management informed.
Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight
Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
Ensure all Airline Service Level Agreements are met or exceeded
Ensure that all Key Performance Indicators are met or exceeded
All performance variances must be actioned promptly and honestly to ensure the integrity of the PrimeFlight Group.
High level of performance and attendance.
Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.
The ability to perform tasks efficiently and accurately within defined time constraints.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints

What were looking for?

A desire to deliver exceptional customer service
Effective communication and relationship building skills
Ability to deal effectively with difficult people and problem solve.
A proactive approach to working together
Accuracy in both theoretical and practical workplace applications - an eye for detail
An Ability to work on one's own initiative
English and Maths GCSE or equivalent Grade C or above
Desirable - Work experience in an airport in a customer facing role
Desirable - Knowledge of airline systems and procedures
Desirable - A recognised customer service training programme
Someone who is able to work shift patterns 6 days on 3 days off, 3 early shifts, 3 late shifts and 3 days off

Why Join Us?

Employee Assistance Programme
Uniform provided
Company pension
Free parking
On-site parking
Referral programme
£12.54 - £13.17 per hour

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply Now

Refine Your Search

service desk agent jobs in scotland

Passenger Service Agent 25hrs

Baggage & Ticketing Agent

Welcome Desk Agent

Service Desk Consultant - 2nd Line (Infrastructure)

Customer Service Agent FTC

Receptionist/ Guest Service Agent

Front Desk Night Manager

Logistics & Hire Asset Co-ordinator

Software Engineer

Senior Quality Engineer

Senior Software Engineer

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