1st line support Work, Jobs in Sct (with Salaries)

Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
1d
IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- CRM software
- Computer networking
- In-person
- Referral programme
- Sick pay
Quick apply
10d
IT Helpdesk Analyst Apprentice
QA Apprenticeships —Aberdeen
- £21,000 - £24,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
8d
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
9d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
4d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
4d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Learning and Development Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
9d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Desktop Support Technician
ESP Group —Arbroath
- £28,721.25 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
Quick apply
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
8d
Security Patrol Attendant
University of the West Scotland —Paisley
- £25,249 a year
- Overtime
- Annual leave
- Employee assistance programme
2d
Biodiversity Officer
East Lothian Council —Tranent
- £22.76 - £25.36 an hour
- Temporary
- Hybrid work
- In-person
- Work from home
8d
Voter Engagement Support Officer
The Electoral Commission —Edinburgh
- £29,224 - £30,198 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Flexible schedule
5d
User Researcher
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Weekend availability
- Hybrid work
- No degree
4d
Club and Community Development Officer
Active Stirling —Stirling
- £36,534 a year
- Temporary
- Training & development
- Free parking
7d
Accommodation Assistant, West Lothian Civic Centre, 507.64
West Lothian Council —Livingston
- £28,455 - £30,595 a year
- Temporary
4d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply

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Graduate / Entry-Level 1st Line IT Support Technician

Microman Computer Support Limited
Glasgow

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Active Directory
Mobile devices

Full job description

Job Overview

Microman Computer Support is looking for a motivated Graduate or Entry-Level 1st Line IT Support Technician to join our friendly and growing managed service provider (MSP) team in Glasgow. This is an excellent opportunity to begin your IT career, gain hands-on experience across varied customer environments and develop with support from experienced engineers.

About Us

Microman supports organisations across a wide range of industries. As an MSP, we act as an outsourced IT team for multiple customers, providing responsive day-to-day support alongside telecoms, networking, CCTV, audio visual and mobile signal solutions. You will therefore gain exposure to different users, systems and business environments.

Responsibilities

Act as a first point of contact for customer IT queries by telephone, email and the service desk.
Log, categorise, prioritise and update support tickets, keeping customers informed throughout.
Triage and resolve common Windows, Microsoft 365, email, printer, application and hardware issues using remote support tools.
Assist with user account administration, password resets, device setup, onboarding and offboarding.
Carry out basic network troubleshooting, including Wi-Fi, connectivity, TCP/IP, DNS and DHCP issues.
Work within agreed service levels and recognise when an issue needs urgent attention.
Escalate incidents to 2nd or 3rd line engineers with clear notes, troubleshooting steps and relevant evidence.
Maintain accurate ticket records, technical notes and customer documentation.
Support equipment preparation, installations and occasional customer site visits alongside senior engineers.
Build your technical knowledge through structured learning, coaching and exposure to varied customer environments.

You will communicate with both technical and non-technical users, taking ownership of straightforward issues and asking for support when required. We value a calm, helpful approach and clear customer communication as highly as existing technical experience.

You will follow service desk processes, information security requirements and data protection legislation at all times.

The role is primarily office and service desk based in Glasgow, with occasional customer site visits and project support. Some UK-wide travel may be required.

This is a full-time, permanent role, Monday to Friday, with occasional weekend work where required.

What We're Looking For

You may be a recent graduate, college leaver, apprentice or career starter with an IT-related qualification, home-lab experience, volunteering, work experience or a strong demonstrable interest in technology. Previous MSP or commercial service desk experience is welcome but not essential.

Friendly, professional communication and a confident telephone manner.
Ability to explain technical steps clearly to non-technical users.
A logical troubleshooting approach, curiosity and willingness to learn.
Good organisation, attention to detail and the ability to manage several tickets with guidance.
A customer-focused attitude and willingness to take ownership.
Ability to work both independently and collaboratively as part of a support team.

Useful Technical Knowledge

Windows 10/11 and common desktop applications.
Microsoft 365, Outlook and Teams.
Basic user and group administration in Active Directory or Microsoft Entra ID.
Fundamental networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
PC hardware, peripherals and mobile devices.
Any exposure to ticketing systems, remote support tools, Intune, Azure or cybersecurity fundamentals.

We do not expect you to know everything on day one. Training and guidance will be provided; attitude, communication and a genuine interest in developing an IT support career are key.

A full, clean, UK driving licence is preferred.

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in sct

Graduate / Entry-Level 1st Line IT Support Technician

IT 1st Line Support (UK)

IT Helpdesk Analyst Apprentice

Technical Engineer-2nd Line

IT Support Analyst

IT Service Desk Analyst

Mobility Support Specialist

IT Service Desk Analyst

Customer Service Helpdesk Assistant

Learning and Development Officer

IT Service Desk Analyst - Edinburgh

Desktop Support Technician

Caseworker/Admin Assistant for Maree Todd MSP

Security Patrol Attendant

Biodiversity Officer

Voter Engagement Support Officer

User Researcher

Club and Community Development Officer

Accommodation Assistant, West Lothian Civic Centre, 507.64

IT Field Engineer - Scotland

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