Contract specialist Work, Jobs in Sct (with Salaries)

Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
6d
Project Administrator
Assystem —Helensburgh
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
- Referral programme
Graduate Project Manager (Energy) - Edinburgh - 2027
Stantec —Edinburgh
- Hybrid work
- Bachelor's degree
- Business
Document Control Administrator
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
8d
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Procurement Specialist
Babcock International —Helensburgh
- £39,000 - £46,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Recruitment Consultant
NES Internal —Glasgow
- Hybrid work
- Sales
- Business development
- Contracts
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Data analysis skills
- Master's degree
- University
Information Management Specialist
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
8d
Quality and Process Improvement Specialist
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
2d
Sales Office Administrator
Gray & Adams Ltd —Fraserburgh
- Temporary
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
12d
Executive Recruiter, Global Functions - 12 Months Fixed Term Contract
Barclays —Glasgow
- Full-time
- Research
- Mentoring
- Budgeting
Lead Sourcing Specialist - Sourcing Initiatives
Baker Hughes —Aberdeen
- Full-time
- Bachelor's degree
- Leadership
- Flexible schedule
- Life insurance
Senior Regulation and Campaigning Officer Scotland
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
6d
Financial Crime Training Specialist‌
Barclays —Glasgow
- Continuous improvement
- Training & development
- Banking
Delivery Co-Ordinator
Public Sector Resourcing —Aberdeen
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Computer literacy
- Organisational skills
- Computer skills
HUMAN RESOURCES ADMINISTRATOR
Early Years Scotland —Glasgow
- £14,817 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Talent Acquisition Partner
GAP Group —Glasgow
- Full-time
- Microsoft Office
- Recruiting
- Communication skills
Personal Assistant
ASSYSTEM —Caithness-shire
- Full-time
- Databases
Quick apply
8d

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Customer Excellence Specialist - 12 Month Fixed Term Contract

Sky -
Livingston

Apply Now

Job details

Full-time
6 days ago

Benefits

Free parking
Company pension
Canteen
Private medical insurance
Employee discount
On-site parking
Shuttle service provided

Qualifications

Coaching
Change management
Project management
Telecommunication
Change leadership
Training & development
Communication skills

Full job description

Job ID: R0056895

Location

Livingston, West Lothian

Hours/week

37.5 hrs/week

Payrate range

Unknown

Role/Team overview

Join the Customer & Colleague Enablement Team, we enable ‘Better’ Customer & Colleague Experiences, EVERY DAY.

At the heart of Sky’s mission to Believe in Better, the Customer & Colleague Enablement team plays a vital role in shaping future-ready experiences for both our customers and our people. The Customer & Colleague Enablement sit under the Sales Directorate, but support CSG wide.

We are a forward-thinking, purpose-driven team committed to enabling better customer and colleague experiences, every day. Through innovation, connection, problem-solving, adaptability, and a growth mindset, we create the conditions for others to thrive.

Our role is to empower teams with the right tools, systems, knowledge, and resources – helping them to do their jobs effectively and efficiently. Whether it's modernising tech, building future skills, or forging strategic partnerships, we’re always looking ahead to ensure we meet tomorrow’s challenges today.

If you’re someone who thrives in change, enjoys solving complex problems, and believes in making things better – not just for now but for the future – then this is the place for you.

The Customer Excellence team exists to put customer-first thinking at the heart of everything we do in Sales. We turn insight into action—shaping strategy, improving journeys, and supporting advisors to deliver brilliant conversations.

From driving large-scale transformation to surfacing trends through data, we collaborate across Sales Ops, Compliance, Technology and frontline teams to make change that sticks. We’re trusted to lead, challenge, and improve—always with the customer and colleague experience in mind.

If you’re passionate about insight, improvement and making better happen, this is the team for you.

What you’ll do

Drive engagement and adoption of new tools, processes and products across Sales Operations

Create and deliver plans that land key customer insight and process changes in collaboration with Sales operations

Support frontline coaching, recognition, and learning activities aligned to customer strategy and plan

Deliver feedback loops and hold focus groups to surface customer/advisor experience themes

Champion the use of the conversational behavioural framework across the operational estate ensuring its embedded through everyday activity

Support onboarding plans and capability development for new starters/skill gaps across campaigns in collaboration with Learning and Sales operations

What you’ll bring

Essential Criteria:

Strong confident communication, storytelling and engagement skills, with the ability to influence at all levels (Director, HOSO and offshore partners).
A customer-first mindset with experience using customer insight to drive change and improvements
Proven track record to embed behaviour change and new ways of working in frontline teams
Creative and proactive approach to building engagement strategies to ensure a minimum standard – blueprint
A self-motivated individual who is equally comfortable working by themselves and as part of a team

Desirable Criteria:

Project management and problem-solving mindset
Experience working in or closely with contact centre Sales teams
Prior experience of working in the telecomms industry would also be useful

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

Free NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

Apply Now

Refine Your Search

contract specialist jobs in sct

Customer Excellence Specialist - 12 Month Fixed Term Contract

Project Administrator

Graduate Project Manager (Energy) - Edinburgh - 2027

Document Control Administrator

Senior Legislation, Strategy and Coordination Adviser

Procurement Specialist

Recruitment Consultant

KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes

Information Management Specialist

Quality and Process Improvement Specialist

Sales Office Administrator

Executive Recruiter, Global Functions - 12 Months Fixed Term Contract

Lead Sourcing Specialist - Sourcing Initiatives

Senior Regulation and Campaigning Officer Scotland

Financial Crime Training Specialist‌

Delivery Co-Ordinator

Site Service Specialist - Mail Room Operative FTC

HUMAN RESOURCES ADMINISTRATOR

Talent Acquisition Partner

Personal Assistant

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