Customer Service Assistant | Glasgow | Full-Time | Entry Level
Lead From the Front. Learn From the Best. Build What's Next.
We're looking for an ambitious Customer Service Assistant to join our Glasgow team. This is a customer-facing entry-level opportunity for someone who wants to develop communication and service coordination skills while remaining closely involved in day-to-day customer interactions across active venue setups.
You'll work directly with customers, support brand awareness delivery, learn from experienced campaign managers, and gradually take on greater responsibility. It's designed to give motivated candidates a genuine route from entry level into leadership and campaign management.
Your Day-to-Day
- Interact directly face-to-face with prospective customers at live promotional setups to help create a positive brand experience
- Support colleagues with customer inquiries and routine brand presentations on-site
- Help coordinate daily event activities, display arrangements, and maintain presentation standards
- Encourage team members to communicate confidently and professionally with diverse audiences
- Listen to customer feedback and assist with account registrations and onboarding
- Support new starters as they learn service processes and brand representation standards
- Assist experienced managers with daily briefing huddles, logistics, and target setting
- Help monitor customer engagement objectives, conversion metrics, and contribute to a positive team environment
- Take part in customer interaction and commercial acquisition activities, supporting direct sales targets where appropriate
- Take on additional campaign management responsibilities as your skills develop
We're Looking For Someone Who Is
- Confident speaking with customers and colleagues face-to-face
- Friendly, approachable, and comfortable working with different personalities
- A strong communicator and active listener
- Organised, reliable, and willing to take initiative on your feet
- Positive when dealing with fast-paced operational challenges
- Interested in developing customer acquisition and team management skills
- Comfortable working in an active, target-driven, customer-facing environment
- Ambitious about building a long-term commercial career
No previous customer service experience is required. Experience in retail, hospitality, brand promotions, sports coaching, sales support, or other customer-facing roles is helpful but not essential, as full training and development will be provided.What You'll Get
- Competitive salary structure plus performance-based bonuses
- Structured campaign delivery and customer experience training
- Coaching and mentoring from experienced managers
- Opportunities to work alongside senior team members across accessible Glasgow locations
- Clear internal progression opportunities into Senior Coordinator and Campaign Management roles
- Regular feedback and professional development support
- Recognition and reward programmes with monthly incentives
- Team development, social events, and networking opportunities
- A supportive, energetic, and inclusive working environment
Where This Can Take You
Your starting position doesn't have to define your destination.
The strongest service and management skills are built through real experience. By interacting with customers, supporting venue setups, solving everyday problems, and learning from experienced managers, you'll build the confidence needed for your next step.
This position is ideal for candidates searching for Customer Service Assistant Jobs, Brand Ambassadors, Campaign Support Associates, Customer Experience Coordinators, and Entry-Level Careers in Glasgow.
Apply Today
If you're ready to work with people, develop your skills, and turn an entry-level opportunity into a genuine career path, submit your CV today to join our Glasgow team as a Customer Service Assistant!
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Are you comfortable interacting with customers as part of your daily responsibilities?
Work authorisation:
- United Kingdom (required)
Work Location: In person
