AI Business Analyst –
Location Glasgow (Hybrid) | Type: Permanent
Drive impactful change within Scotland's Financial sector
Capco is seeking experienced Business Analysts to join our Business Consulting practice, supporting strategic transformation programmes across leading financial services and investment banking clients. This role combines core business analysis expertise with a focus on AI-enabled transformation, helping clients bridge the gap between emerging AI capabilities and practical business outcomes.
Working closely with business stakeholders, product teams, AI specialists, and technology delivery teams, you will identify opportunities to leverage Generative AI, automation, and agentic workflows to improve operational efficiency, employee productivity, decision-making, and customer outcomes. You will play a key role in shaping business requirements, driving change initiatives, and supporting the successful delivery and adoption of AI-enabled solutions within complex, regulated environments.
This is an exciting opportunity for Business Analysts who are passionate about innovation and transformation, while developing deep expertise across Capital Markets and the evolving AI landscape.
- Work with stakeholders across financial services and investment banking organisations to identify, analyse, and define AI-enabled business opportunities, including Generative AI, Copilot, automation, and agentic workflow use cases.
- Lead workshops and requirements gathering sessions to understand business challenges, define target outcomes, and translate opportunities into functional specifications, user stories, and acceptance criteria.
- Map, analyse, and optimise business processes, customer journeys, and operating models to identify opportunities for transformation, automation, and operational efficiency.
- Support delivery across the full project lifecycle, from business case development and requirements definition through to testing, UAT planning, implementation, and adoption.
- Partner with AI engineers, architects, product owners, and delivery teams to support the design, development, validation, and rollout of AI-enabled capabilities.
- Contribute to Agile and hybrid delivery programmes through backlog refinement, sprint planning, stakeholder management, reporting, and governance activities.
- Support responsible AI adoption by contributing to governance, risk, compliance, change management, training, and business readiness activities.
- Analyse data, AI performance metrics, and operational outcomes to support continuous improvement and business value realisation.
- Collaborate with internal and external stakeholders, including third-party vendors, to drive successful programme outcomes in fast-paced, regulated environments.
- Proven experience as a Business Analyst within Financial Services, with strong exposure to Capital Markets, Investment Banking, Banking & Payments, Wealth & Asset Management, or Insurance.
- Demonstrable experience delivering business and technology change initiatives across the full project lifecycle, including requirements gathering, process analysis, stakeholder management, testing, and implementation.
- Strong workshop facilitation, communication, and stakeholder engagement skills, with the ability to translate complex technical concepts into clear business outcomes.
- Experience supporting digital, data, automation, or AI-enabled transformation programmes.
- Understanding of AI technologies and the broader AI ecosystem, including Generative AI, GPT, Microsoft Copilot, agentic workflows, machine learning, NLP, and intelligent automation.
- Strong analytical and problem-solving skills, with experience interpreting data, identifying insights, and building recommendations.
- Familiarity with Agile delivery methodologies, product operating models, and change management frameworks.
- Understanding of governance, operational risk, regulatory considerations, and responsible AI principles within financial services.
- Experience working directly within investment banking or capital markets organisations.
- Previous consulting or advisory experience within a professional services environment.
- Experience supporting AI product delivery, AI commercialisation, workflow automation, or agentic AI initiatives.
- Exposure to enterprise AI platforms such as Microsoft Copilot Studio, Power Platform, Power Automate, Azure AI, or similar ecosystems.
- Familiarity with SDLC, DevOps, MLOps, AI governance frameworks, or model lifecycle management.
- Experience leading or mentoring junior Business Analysts.
- Knowledge of project planning disciplines and broader programme delivery methodologies.
- Experience developing dashboards, reporting, management information, or performance metrics to measure AI adoption and business outcomes.
At Capco, you'll work at the forefront of financial services transformation, helping some of the world's leading financial institutions navigate the opportunities and challenges presented by AI. You'll combine traditional business analysis expertise with emerging technologies, working alongside industry experts, AI specialists, and delivery teams to shape innovative solutions that deliver measurable business value.
What You'll Do
Lead workshops and gather requirements to inform functional specifications and user stories.
Map and analyse business processes and customer journeys to identify opportunities for optimisation.
Deliver change initiatives from business case to UAT planning and execution.
Collaborate with diverse stakeholders and third parties to drive successful outcomes.
Champion Agile methodologies and support continuous improvement across project lifecycles.
What We're Looking For
Proven Business Analyst experience in the Financial Services sector, particularly within Capital Markets.
Hands-on delivery across the full project lifecycle, including stakeholder engagement and testing phases.
Strong analytical skills with a track record of data interpretation and recommendation building.
Effective communicator, comfortable engaging technical and non-technical audiences.
Familiarity with change methodologies and Agile delivery frameworks.
Bonus Points For
Experience working directly in or with investment banks.
Ability to lead or mentor junior BAs within a project setting.
Understanding of project planning principles and exposure to PM disciplines.
Solid academic background and demonstrable problem-solving capability.
Prior experience with process re-engineering and digital transformation initiatives.
Why Join Capco
Deliver high-impact technology solutions for Tier 1 financial institutions
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital financial services
Help shape the future of digital transformation across FS & Energy
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
Healthcare Access: Convenient online GP services.
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We're committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Please note: These roles are based in Edinburgh or Glasgow, with a requirement to be office-based 2–3 days a week. Due to project urgency, priority will be given to candidates currently based in Scotland. Unfortunately, we are unable to provide visa sponsorship at this time.
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