Helpdesk Work, Jobs in Scunthorpe, Eng (with Salaries)

Helpdesk Advisor
Co-op —Scunthorpe
- £25,430 a year
- Hybrid work
- Microsoft Outlook
- Customer service
- IT
- Work from home
- Employee discount
7d
Helpdesk Co-ordinator
Co-op —Scunthorpe
- £28,574 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- IT
- Employee discount
7d
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
6d
IT Desktop Support
Axiom Technologies —Grimsby
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Technician (12 months FTC)
Lincat —Lincoln
- £28,000 a year
- Full-time
- Computer Science
- Analysis skills
- Computer networking
Quick apply
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Senior Workplace Coordinator
Mitie —Doncaster
- Full-time
- Customer service
- Computer literacy
- Analysis skills

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Helpdesk Co-ordinator
Co-op —Scunthorpe
Scunthorpe (hybrid working - you’ll spend a minimum of 2 days per week in the office, with the remainder of the time from home.
£28,574 a year
7d
Facilities Co-Ordinator
Mitie —Castleford
Full UK License and access to own vehicle. Facilities Management qualification (e.g., IWFM Level 3 or equivalent).
14d

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helpdesk jobs near scunthorpe, eng

Helpdesk Advisor

Co-op -
Scunthorpe

Apply Now

Job details

£25,430 a year
7 days ago

Benefits

Company pension
Work from home
Employee discount

Qualifications

Microsoft Outlook
Customer service
IT
Communication skills

Full job description

Helpdesk Advisor
£25,430 plus great benefits (Work Level 6C)
Scunthorpe (hybrid)

Please note: In this role, you’ll spend the first 3 months in the office for training. After this, you’ll be able to work from home 3 days per week. You’ll work approximately 1 in 4 Saturdays and be on a bank holiday rota.

Co-op Wholesale is growing, and we’re looking for talented people who want to shape what comes next. As a Helpdesk Advisor in our Partner Support team, you’ll provide essential daily support to both the Helpdesk and Reception, making sure that partner and consumer queries and complaints are logged and investigated promptly via telephone or email.

Why this role matters

Exciting things are happening at Co-op Wholesale. We’re growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey.

To make this offer the best it can be, we need to make sure we’re supporting our partners and providing them with an excellent and helpful service. That’s where you come in.

What you’ll do

Support the team and assist with queries via telephone or email
Maintain good relationships with internal and external partners, always providing a great service
Make sure all queries and complaints are logged and investigated promptly
Work collaboratively with the wider team to maintain our 97% average call pick-up rate
Work alongside partners such as DHL to reach resolutions to queries raised
Deliver excellent customer service to our Co-op Wholesale partners, making sure their needs are consistently met

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

Strong customer service skills, with the ability to manage interactions via telephone and email
The ability to manage multiple priorities and meet tight deadlines
Good communication and relationship-building skills
Good general IT skills (e.g., Microsoft Outlook)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

An annual incentive scheme (based on business and personal performance)
28 days holiday (rising to 32 with service) plus bank holidays
A pension with up to 10% employer contributions
30% discount on Co-op products and 10% off other brands
Stream – early access to a percentage of your pay as you earn it
Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
24/7 colleague support service
Training and support for your development and career progression
Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Apply Now

Refine Your Search

helpdesk jobs in scunthorpe, eng

Helpdesk Advisor

Helpdesk Co-ordinator

Trainee Dynamics 365 Business Central Service Desk Analyst

IT Desktop Support

IT Technician (12 months FTC)

Customer Service Advisor

Senior Workplace Coordinator

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