Company description
The PRH League of Friends is an optimistic and ambitious charity based at the Princess Royal Hospital, Haywards Heath, West Sussex. Its overriding objectives are to raise funds to supplement services and facilities for the health, welfare and comfort of the patients and to provide amenities for the hospital’s patients and staff, including running a successful coffee shop, which is a primary source of funding.
Job description
DUTIES
· Assist management the smooth profitable operation of the Coffee Shop, open 6 days a week on a shift basis. Weekend work is therefore required on a rotation basis.
· Assist management and volunteers on a daily basis. Some flexibility of working hours may be necessary to cover when management and volunteers may be off due to holidays or sickness.
· Serving hot and cold food and beverages to customers, ensuring seating areas and tables are clean and tidy and maintaining stock levels in display units are maintained.
· Maintain clean work areas and high standards of food hygiene and observing the Hospital Trust’s health and safety requirements at all times.
· Ensure the out-of-hours vending machines are fully operational and stocked on a daily basis.
· Assist management in establishing and monitoring prices for all products.
· Help implementing policies from the Safer Food Better Business pack, as indicated by management.
· Make recommendations to management regarding new products and equipment.
· Report accidents in compliance with the NHS Trust Health and Safety policies.
CUSTOMER LIAISON
· Promote the work and services of the League of Friends in the local community.
· Develop and maintain good working relationships with customers, volunteers, hospital staff and suppliers.
KNOWLEDGE, SKILLS & EXPERIENCE
· Customer Care – a responsive, professional and caring attitude to customers is essential, with excellent communication and customer service skills. Experience of working in the voluntary sector is desirable.
· Food Hygiene and Service - a high standard of cleanliness is required and an appropriate certificate is required. Experience in the catering industry is essential, including ordering of food and beverages and stock control, to provide a high quality of service.
· Numerate and Literate – accurate mental arithmetic calculations and processing, using EFT machines, also proficiency in cash handling is essential.
OTHER CRITERIA / BEHAVIOURS
· High Job Motivation – The extent to which the role is likely to provide personal satisfaction to the applicant.
· Teamwork – Willingness to work as part of the team as well as supporting management and volunteers.
· Adaptability / Sensitivity – Stability of performance under pressure. Ability to make appropriate and calm responses in stressful situations, and to respond effectively and sensitively to unexpected changes.
· Work Standards – An ability to establish and maintain high work standards.
· Good Communication Skills - Clear and effective communication
Job Types: Full-time, Part-time
Pay: £10.85-£12.71 per hour
Experience:
- catering: 2 years (preferred)
Work Location: In person
