Customer experience advisor Work, Jobs in Seaford, Esx (with Salaries)

Renewals Customer Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Customer Advisor Renewals
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
3d
Holiday Services Manager
Park Holidays UK —Pevensey Bay
- £29,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
4d
Retail Sales Advisor - Eastbourne
Sky —Eastbourne
- £28,177 a year
- Weekend availability
- Employee discount
5d
Sales Advisor - Full Time
The Red Gecko —Brighton and Hove
- From £26,850 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
3d
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Forest Row
- £26,440 - £50,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
3d
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
3d
Retail Sales Advisor - Eastbourne
Oak Furnitureland —Eastbourne
- £47,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
5d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Customer Experience Advisor - 20 hours
DFS —Hove
- £12.71 an hour
Quick apply
Weekend Sales Advisor
PetsCorner —Lewes
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Support Advisor
Fireco —Brighton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
Senior Customer Service Advisor
Barclays —Haywards Heath
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Advisor
Yoke for Robert Walters —Hove
- £14 - £16 an hour
- Temporary
- Hybrid work
- Financial services
- In-person
- Communication skills
Quick apply
Service Advisor
COLAS ROADS UK —Ringmer
- £27,000 - £29,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
2h
Intermediary Sales Adviser
Bupa —Brighton
- From £28,400 a year
- Full-time
- Hybrid work
- Sales
- Employee discount
- Gym membership
Quick apply
7d
Service Advisor
COLAS —Ringmer
- £27,000 - £29,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6h

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Renewals Customer Advisor

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
£26,230 - £29,500 a year

Benefits

Pay rise

Qualifications

Communication skills

Full job description

Renewals Customer Advisor

Do you have a passion for helping others and supporting the growth of our business? Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written - Can you deliver an exceptional customer experience every time?

If so, we’d love to hear from you! Join our Renewals team and be the first point of contact for our customers during their renewal with us.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00.

Training: Our 12-week training programme is delivered face to face in the office.

The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.

Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 8 weeks. From weeks 8 to 12, holiday requests will be reviewed on a case‑by‑case basis.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.

Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.

Your role: Joining a busy team within a customer focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.

What we're looking for in a Renewals Representative

Have transferable skills such as; resilience, persuasiveness and customer centricity
Experience in delivering quality customer outcomes
Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Computer skills: you'll take inbound calls whilst navigating our in-house software systems

All interviews take place in person at our offices, to provide a face-to-face meeting with our team. This helps us connect with you and gives you the chance to see our workplace environment up close.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

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customer experience advisor jobs in seaford, esx

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