1st line support engineer Work, Jobs in Seaton, Nth (with Salaries)

IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
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- In-person
- Up to 25% travel
- Free parking
- Paid training
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IT Engineer (MSP)

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£36,000 - £40,000 a year
6 days ago

Benefits

Free parking
Paid training
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
QoS
Network installation
Sales support
Driving Licence
GCSE
Ticket management
Sonicwall
Network infrastructure
Firewall
VoIP
Equipment installation and commissioning
Ethernet
IT support
Telecommunication
Technical writing
IP networking
PowerShell scripting
PowerShell
Intune

Full job description

At Mark1 IT we support businesses across cloud, security, networking and on‑site infrastructure. We care about doing things properly and giving our team the space to plan, deliver and take pride in the work. This role is hands on across our entire stack. You will plan installations and changes, write a simple runbook, bring the plan for sign off, then deliver it cleanly. You will also create documentation that helps 1st line resolve more tickets without escalation and you will run short client training sessions when needed.

We're looking for someone who enjoys taking ownership and building trust with clients.

Application instruction:
To help us spot candidates who take an extra bit of time to read the advert, please start your application with the words “Clean documentation matters.”

What you will do

Own 2nd line tickets and deliver clean resolutions end to end
Plan and deliver infrastructure changes
Build Hyper V hosts and VMs with pre checks, testing and a clear definition of done
Configure and support Microsoft 365, Intune, Entra ID, Windows Server and AD
Configure SonicWall firewalls, VPN, routing, VLANs and connectivity
Implement and support Barracuda Email Protection and ESET endpoint security
Design and operate Veeam backups with suitable retention and test restores
Write short KB articles and how to guides so 1st line can follow them
Spot risks in client environments and recommend improvements
Support the sales team by identifying components and effort for quotes and proposals
Keep tidy documentation in HaloPSA and use RMM tools to prevent issues

Essential experience and skills

Please apply only if you meet these essentials

3+ years in a multi client MSP/Internal IT Department with solid 2nd line ownership
Windows Server deployment and administration including building VMs and hosts
Networking fundamentals including IP addressing, switch configuration and installation, VLANs, routing and VPN
Telecoms experience with connectivity and QoS awareness for VoIP
Phone systems configuration and deployment
WiFi and NAS selection, installation and configuration in SMB environments
Firewalls including policies, NAT, VPN and safe change planning
Backup design and operation using Veeam
Email security with Barracuda and endpoint security with ESET or similar
Awareness of Cyber Essentials with willingness to follow the standard
Comfortable with PowerShell fundamentals and remote monitoring and management tools
Strong ticket ownership, documentation, calendar management and self planning
Happy to coach junior technicians and deliver short client training via Teams
Full UK driving licence and ability to commute to LE13

Nice to have

SonicWall certification or equivalent vendor training
Microsoft certifications
Experience producing simple rack plans and one page runbooks

Benefits

Paid training and certifications
£30 monthly perk allowance after 5 months probationary
Birthday day off
High quality equipment and free Friday breakfast
Quarterly socials and a supportive team culture
On site free parking
Company pension

Schedule

Monday to Friday - 8.30am to 5pm with a 1hr lunch
Occasional travel to client sites and weekend/Out of hours Work

Experience

MSP environment: 3 years required

Licence/Certification

Full UK driving licence required

Work Location

In person at Melton Mowbray, with client site work

Job Types: Full-time, Permanent

Pay: £36,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
On-site parking

Application question(s):

Do you live within 45 minute commute of LE13 1JE?
Describe one Windows Server or Hyper V build you planned and delivered. What were your pre checks and definition of done
Outline a firewall or network change you implemented, including rollback steps
Confirm your experience installing switches, WiFi and NAS drives
Please list the platforms you have hands on experience with from the following: SonicWall, Veeam, Barracuda, ESET or list equivalents.

Education:

GCSE or equivalent (required)

Experience:

VoIP: 1 year (required)
IT Support: 3 years (required)
Networking & Server Hardware/Software: 3 years (required)
Azure/Entra: 1 year (required)

Licence/Certification:

Manual Vehicle Driving Licence (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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