Position: Production Artworker
Location: Northallerton
Application deadline: 28.07.2026
Salary: £27-29k
CTS is a leading provider of high-quality workwear, personal protective equipment (PPE), and offshore sourcing solutions. With a commitment to safety, quality, and customer satisfaction, we serve clients across various industries. We are dedicated to delivering exceptional service and customer satisfaction.
Role summary
As a Production Artworker, you'll be at the centre of that journey.
You'll transform customer logos and artwork into production-ready files for embroidery, print and personalisation, ensuring every design is accurately prepared for manufacture. Working across a variety of products and decoration methods, you'll collaborate with Customer Service, Sales, Production and external suppliers to deliver an outstanding customer experience from concept through to finished product.
This is far more than a traditional artwork role. Alongside producing accurate production artwork, you'll play an important role in managing artwork workflows, maintaining quality standards and supporting continuous improvement across the department. As CTS continues to invest in new technologies and AI-assisted tools, you'll also have the opportunity to help shape smarter, more efficient ways of working.
Joining CTS means becoming part of a collaborative and ambitious team that is continually investing in new technology, smarter ways of working and operational excellence. You'll have the opportunity to see your work transformed into high-quality branded products while playing a key role in the ongoing development of our artwork function and the experience we deliver to our customers.
Responsibilities
Production Artwork
- Prepare production-ready artwork for embroidery, print and personalised products using Adobe Illustrator and Wilcom Embroidery Studio.
- Produce customer proofs and visual approvals.
- Complete quality checks before artwork is released for production.
Workflow Management
- Manage artwork requests within agreed service level agreements (SLAs).
- Maintain accurate records within the ERP system and other internal platforms.
- Liaise with digitising suppliers and review returned files to ensure quality standards are met.
- Monitor artwork progress and proactively manage workload to meet customer and production deadlines.
Collaboration & Continuous Improvement
- Work collaboratively with the Customer Service, Sales and Production teams to deliver an exceptional customer experience.
- Support continuous improvement initiatives, helping to identify opportunities to improve quality, efficiency and workflow.
- Embrace new technologies and AI-assisted tools where appropriate to improve productivity.
- Provide support to the Graphic Artworker with ad hoc creative work and assist in maintaining department capacity during periods of increased workload, annual leave or absence.
- Share knowledge and support colleagues to build a resilient, cross-functional Customer Experience team.
Key Performance Indicators
- Artwork turnaround times.
- First-time approval rate.
- Production error rate.
- Accuracy of ERP and artwork records.
- SLA compliance.
- Contribution to continuous improvement initiatives.
- Quality audit results.
Skills & Competencies
Essential
- Proficient in Adobe Illustrator.
- Excellent attention to detail.
- Strong organisational and time management skills.
- Production artwork knowledge.
- Excellent communication skills.
- Strong problem-solving ability.
- Ability to prioritise multiple tasks in a fast-paced environment.
- Customer-focused approach.
- Ability to follow documented processes while maintaining accuracy.
Desirable
- Experience within embroidery, garment decoration or branded workwear.
- Print production knowledge.
- Experience using Wilcom Embroidery Studio/Embroidery digitising experience.
- Experience using ERP systems.
- Experience using AI-assisted design or productivity tools.
- Understanding of production workflows and quality assurance processes.
Why join CTS?
- Work with recognised brands across a wide range of industries.
- Be part of a growing, forward-thinking business.
- Gain experience across embroidery, print and garment decoration.
- Help shape new processes, technologies and ways of working.
- Work within a collaborative team where continuous improvement is encouraged.
- Enjoy opportunities for ongoing learning and professional development.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
Work Location: In person
