3rd line support engineer Work, Jobs in Sefton, Msy (with Salaries)

1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
1d
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
6d

More jobs to discover

Find similar jobs that you might be interested in.

Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
Full UK driving licence and access to a vehicle. Minimum 3 years' experience in a 3rd Line Support, Infrastructure Engineering, or Technical Projects role.
£40,000 - £45,000 a year
Quick apply
Senior Process Engineer
Wood —Barrow-In-Furness
Conducts all activities in a safe and effective manner and raises safety and environmental issues immediately and in line with corporate policy.

I want to receive the latest job alerts for 3rd line support engineer in sefton, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

3rd line support engineer jobs near sefton, msy

1st Line Support Engineer

Hudson Hill Consulting
Runcorn

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Customer service
Windows
Microsoft Office
VoIP
IT support
Computer networking
IT
Communication skills
Active Directory
CompTIA A+

Full job description

Job Title: 1st Line Support Engineer

Location: Runcorn Office (WA7 1SS) or Ashton Office (WN4 8AA)
Job Type: Full Time
Reports To: Service Desk Manager

Job Summary:

The 1st Line Support Engineer is responsible for providing first-level technical support to end-users, diagnosing and resolving IT issues, and escalating more complex problems to 2nd or 3rd line support. This role serves as the first point of contact for users experiencing technical difficulties and requires strong communication, troubleshooting, and customer service skills.

Key Responsibilities:

Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
Troubleshoot hardware and software issues in a timely and professional manner.
Create and maintain accurate documentation of user issues and resolutions.
Assist with user account administration (password resets, account lockouts, etc.).
Escalate unresolved issues to the appropriate 2nd or 3rd line teams.
Monitor and manage tickets in the IT helpdesk system to ensure timely resolution.
Follow ITIL-based procedures for incident and request handling.
Maintain a high level of customer service and user satisfaction.

Requirements:

Proven experience in a similar IT support or helpdesk role.
Good understanding of Windows OS, Microsoft Office, and basic networking principles.
Familiarity with Active Directory, Office 365, and ticketing handling systems.
Excellent communication and interpersonal skills.
Ability to work independently and under pressure.
Desire to learn, and grow technical skillset
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, ITIL Foundation) are desirable but not essential.

Desirable Skills:

Basic troubleshooting of Windows server operating systems.
Basic troubleshooting of VOIP solutions.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

3rd line support engineer jobs in sefton, msy

1st Line Support Engineer

Senior IT Support Specialist / Solutions Engineer

2nd Line IT Support Engineer

IT Infrastructure Engineer

Senior IT Engineer

More jobs to discover

I want to receive the latest job alerts for 3rd line support engineer in sefton, msy

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected