Working at Watlow
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.
We are hiring a: Inside Sales Representative
Location: Worthing, UK
Hybrid working arrangement, with increasing on-site presence expected over time
About the role:
The Inside Sales Representative owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.
Whether you already have experience in industrial B2B sales or you're looking to build a career in technical sales, we're interested in your drive and customer-first mindset.
What You’ll Do:
Customer Relationship & Sales Support
- Manage your own portfolio of Inside Sales customers
- Build and maintain long-term customer relationships
- Act as the primary commercial contact for your accounts
- Reach out proactively through calls, follow-ups, and campaigns
- Spot opportunities for upselling, cross-selling, and account growth
- Collaborate with Direct Sales colleagues on shared accounts
Sales & Commercial Ownership
- Receive, qualify, and respond to customer enquiries
- Work with technical teams to understand customer needs
- Propose the right technical and commercial solution
- Prepare quotations, apply agreed discount levels, and check margins
- Track quotations and follow up to convert them into orders
Order & Customer Experience
- Coordinate with our Shared Services team to ensure smooth order delivery
- Keep customers informed on order status and backlog
- Manage delivery expectations and resolve any issues that arise
- Ensure a consistently high-quality customer experience
Continuous Improvement
- Keep customer and commercial data accurate in our CRM and ERP systems
- Follow company policies and compliance requirements
- Contribute ideas to improvement projects across teams
- Take part in ongoing training to build your skills
You may also have the opportunity to join cross-functional projects across Watlow.
What You’ll Need To Succeed:
- Experience in industrial B2B sales is a plus, but we equally welcome candidates early in their career who are eager to grow into technical sales - we'll provide the training to help you get there
- Strong communication and relationship-building skills, with a genuinely proactive approach to customers
- Comfortable working with CRM, ERP, and other digital tools - curiosity about using AI to work smarter is a bonus
- Professional level of English
- A background in industrial manufacturing, thermal systems, or a related technical field is an advantage, not a requirement
Why join Watlow’s team:
At Watlow, you'll be part of a global organisation with over 100 years of innovation in thermal technology - working with products that make a real difference across industries worldwide.
We offer a comprehensive range of benefits, including:
- Private Healthcare
- Life Assurance
- Pension Scheme
Working Pattern: Monday to Friday, 7.5 hours/day
Contract Type: Permanent full-time position, 37.5hr
Diversity & Inclusion
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
