Information technology manager Work, Jobs in Semington, Wil (with Salaries)

Operations Manager
Gridserve Ltd —Calne
- £55,000 - £65,000 a year
- Full-time
- Azure
- Management
- Customer service
Quick apply
2d
Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Azure
- Sales
- Customer service
Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
7d
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Sales
- AWS
- IT
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Technical Services Manager
Taywell Digital Technologies Ltd —Bristol
- £4,300 - £5,200 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
- Health & wellbeing programme
Quick apply
4h
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Global IT Systems Manager
Buro Happold —Bath
- Analysis skills
- No degree
- Contracts
- Employee assistance programme
- Employee discount
SME - Desk Side Services, AMT Asset Management Software
HCLTech —Bristol
- Computer Science
- Windows
- Bachelor's degree
IT Manager
turn IT on —Bath
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- SQL
- Leadership
- Free parking
- Annual leave
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
IT Project Manager
English Heritage —Swindon
- From £48,245 a year
- Call to connect
- English
- Employee assistance programme
- Employee discount
5d
EUC Manager
Osborne Clarke —Bristol
- Hybrid work
- Azure
- Management
- Microsoft Office
Commercial / Procurement Managers (all levels) – Digital and IT Solutions
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Contracts
Quick apply
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
D365 Support Lead L2
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Free parking
- Employee assistance programme
Service Delivery Manager
Leonardo UK Ltd —Bristol
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- AWS
- IT
- Communication skills
- Employee discount
- Flexible schedule
5d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- Management
Quick apply
8d

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information technology manager jobs near semington, wil

Operations Manager

Gridserve Ltd
Calne

Quick apply

Job details

Full-time
£55,000 - £65,000 a year
2 days ago

Benefits

Company pension

Qualifications

Azure
Management
Customer service
Project management
Continuous improvement
IT
Business coaching
Communication skills
Teaching

Full job description

Role Summary

Gridserve is seeking an experienced, customer-focused Operations Manager to act as the bridge between the Directors and the operational delivery teams. The successful candidate will ensure the business consistently delivers an outstanding service to customers while driving operational excellence, developing the team, and continually improving processes. The role sits directly beneath the founding Directors and provides day-to-day leadership for the Service Desk and Projects teams.

Job Description

The Operations Manager will take ownership of the day-to-day running of service delivery and operational performance. They will build trusted relationships with customers, support and develop internal team leaders, monitor performance against agreed targets, and identify opportunities to improve efficiency, quality and customer satisfaction. They will work closely with the Directors to implement business strategy while ensuring the operational teams deliver consistently high standards.

Key Responsibilities

Provide day-to-day operational leadership across the Service Desk and Projects teams.
Line manage and support team leaders, ensuring clear priorities and accountability.
Act as the primary operational contact for key customers and maintain strong relationships.
Lead customer service reviews, operational meetings and account discussions where required.
Own customer escalations and ensure timely, professional resolution.
Monitor SLA and KPI performance, identifying trends and implementing improvements.
Drive continual service improvement through refinement of processes and procedures.
Work with technical leads to improve efficiency, consistency and service quality.
Produce regular operational reports and management information for the Directors.
Assist with resource planning, workload balancing and capacity management.
Support recruitment, onboarding, coaching and performance management of staff.
Work alongside the Directors on operational planning and implementation of strategic initiatives.
Promote a culture of accountability, professionalism and exceptional customer service.

Essential Experience & Skills

Demonstrable experience leading operational or service delivery teams within an IT Managed Service Provider (MSP) or similar technology environment.
Excellent customer relationship and stakeholder management skills.
Strong people management, coaching and leadership ability.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience working with IT Service Management (ITSM) tools and SLA-driven environments.
Excellent communication, organisational and problem-solving skills.
Ability to remain calm and decisive under pressure.

Desirable Experience

Experience in education IT services or public sector customers.
Project management experience.
Knowledge of Microsoft 365, Azure and modern managed service practices.
Experience driving operational change and continuous improvement programmes.

Pay: £55,000.00-£65,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

information technology manager jobs in semington, wil

Operations Manager

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation

Digital Service Desk Manager

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

IT Engineering Manager

Technical Services Manager

Service Desk Team Leader

Global IT Systems Manager

SME - Desk Side Services, AMT Asset Management Software

IT Manager

Business Systems Manager

Lead Service Desk Analyst

IT Business Systems Manager

IT Project Manager

EUC Manager

Commercial / Procurement Managers (all levels) – Digital and IT Solutions

SME - Desk Side Services

D365 Support Lead L2

Service Delivery Manager

IT Service and Operations Lead

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