Gift shop associate Work, Jobs in Send, Sry (with Salaries)

Front Desk Associate - Guest Experience Expert
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Health & wellbeing programme
- Employee assistance programme
2d
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
2d
P2P ASSOCIATE - GRADUATES WELCOME!
Merlin Entertainments —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Office
- Resort
- Employee discount
7d
Front Desk Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Guest Experience Supervisor - London Marriott Hotel Regents Park
Marriott International, Inc —London
- £14.11 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Hotel experience
- Employee discount
10d
RESOURCE ASSOCIATE
Merlin Entertainments —Windsor
- £14.35 an hour
- Administrative experience
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Night Auditor - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Microsoft Outlook
- English
- Hotel
- Employee discount
Head of Guest Experience
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Guest services
- Health & wellbeing programme
- Employee assistance programme
2d
Spa Therapist - Part Time (3 Days)
Marriott International, Inc —London
- Part-time
- Hospitality
- Hotel
- Guest services
- Health & wellbeing programme
- Employee assistance programme
11d
Guest Relations Manager - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- Hotel
- Employee discount
Security/Loss Prevention Officer - JW Marriott Grosvenor House London
Marriott International, Inc —London
- Full-time
- Communication skills
- Resort
- Employee discount
Heart of House Specialist (Kitchen Porter) - London Marriott Hotel Kensington
Marriott International, Inc —London
- £12.71 an hour
- Full-time
- English
- Hotel
- Resort
- Employee discount
12d
Bar Supervisor - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Bar
- English
- Hotel
- Employee discount

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Front Desk Associate - Guest Experience Expert

Marriott International, Inc -
London

Apply Now

Job details

Full-time
2 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Front desk

Full job description

Additional Information
Job Number26069186
Job CategoryRooms & Guest Services Operations
LocationEuston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability for uniforms.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
20% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Life Assurance Scheme
Cycle to work scheme.
Employee Assistance Programme access.
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefits
Outstanding Wellness program

Position Summary

As our Front Desk Associate at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

You will be expected do deliver:

The Front Desk Associate must exhibit courteous hospitality at all times and fully own each guest issue.
When in communication with the guest, the Front Desk Associate must be proactive in every area, including offering additional services. Most importantly, the Front Desk Associate must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results.
Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold, the call.
Perform other reasonable job duties as requested by Supervisors.
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
You are expected to deliver service to your full potential when you are here.
You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Contact appropriate individual or department (e.g., Guest Arrival, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

gift shop associate jobs in send, sry

Front Desk Associate - Guest Experience Expert

Front Desk - Guest Experience Supervisor

P2P ASSOCIATE - GRADUATES WELCOME!

Front Desk Agent - JW Marriott Grosvenor House

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

Guest Experience Supervisor - London Marriott Hotel Regents Park

RESOURCE ASSOCIATE

Night Auditor - JW Marriott Grosvenor House

Head of Guest Experience

Spa Therapist - Part Time (3 Days)

Guest Relations Manager - JW Marriott Grosvenor House

Security/Loss Prevention Officer - JW Marriott Grosvenor House London

Heart of House Specialist (Kitchen Porter) - London Marriott Hotel Kensington

Bar Supervisor - JW Marriott Grosvenor House

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