At Daniel Robinson & Sons, we never stop looking for exceptional people. Not because we have gaps to fill - but because when we meet the right person, we make room for them. If you're an experienced funeral professional who cares deeply about families and community, we'd love to hear from you, whether we're advertising or not. Great people don't wait for vacancies, and neither do we.
We don't just recruit when a role opens up. We're always building - our teams, our services, and our future. If you bring experience, compassion and pride in your work, there's a conversation waiting for you at Daniel Robinson & Sons.
The role of a Funeral Arranger would be a rewarding role for an experienced professional who takes pride in delivering the highest standard of care for the deceased and their families.
If you are passionate about your profession and want to be part of one of the leading independent family funeral directors in the UK, we would love to hear from you.
Please note: the salary shown is a guide range only and should not be read as the basic salary. The overall package comprises basic salary plus overtime, with full details discussed at interview.
About the Role
A funeral arranger is the client-facing coordinator at a funeral home — the person families deal with day to day. Typical duties:
- Meeting bereaved families (in branch, at home, or by phone) to take instructions and arrange the funeral
- Guiding families through choices: burial vs cremation, coffin selection, service type, flowers, orders of service, vehicles, music
- Completing all documentation - registration paperwork, cremation forms, statutory forms, and liaising with registrars, doctors, and coroners where needed
- Booking and coordinating third parties: crematoria, cemeteries, churches, celebrants, clergy, florists, printers, newspapers for obituaries
- Preparing accurate cost estimates and confirmations, handling deposits and payments, and explaining pricing transparently
- Coordinating with the operational side — funeral directors, drivers/bearers, mortuary staff — so everything is in place on the day
- Arranging viewings/chapel of rest visits and supporting families attending them
- Handling ashes collections, memorial and masonry enquiries, and aftercare follow-up
- Keeping the branch presentable, answering phones, managing diaries, and maintaining accurate records on the funeral management system
- Providing compassionate, calm support throughout — often to people in acute distress — while staying commercially and legally accurate
What We Need From You
- Previous experience of arranging funerals, preferably within an independent funeral company environment
- Confident, outgoing, and personable nature
- Excellent written and verbal communication skills, accuracy is paramount.
- Excellent telephone manner
- Some flexibility required in the working hours to accommodate clients who may arrive late resulting in a later leaving time
What We Offer You
- Discretionary bonus scheme after a qualifying period
- Death in Service insurance
- A supportive, family-oriented working environment
- The opportunity to be part of an award-winning, independent company with a proud history dating back to 1892
A Bit About Us
At Daniel Robinson & Sons, we have a total commitment to the service of the bereaved and the care of the deceased. We are a family-run business offering a personal, professional service, delivered by our friendly team with empathy and dedication. We treat every person and every funeral as unique, and our clients receive the utmost care and attention.
First established in 1892, Daniel Robinson & Sons are one of the leading independent family funeral directors in the UK, helping families across Essex and Hertfordshire from over 20 branches. We are a progressive and award-winning company, named in a London Stock Exchange publication as one of the ‘Top 1000 Companies to Inspire Britain’ and the first independent family funeral directors to achieve Investors in People Gold.
Our activities within the local community have raised over £1 million for local hospices and charities, and we are proud to be deeply rooted in the communities we serve.
We are an equal opportunities employer.
If you feel you have the skills and experience to be successful within this role, we would love to hear from you.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Work Location: In person
