Customer experience representative Work, Jobs in Shap, Cma (with Salaries)

Customer Experience Representative
James Cropper —Kendal
- £30,993 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
6d
Customer Care Representative
Nilfisk Ltd —Penrith
- Monday to Friday
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Work from home
Quick apply
Telesales Representative
WasteKing —Long Marton
- £23,000 - £30,000 a year
- CRM software
- Sales
- Customer service
Independence & Wellbeing Coordinator
South Lakes Housing —Kendal
- Up to £17,072 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
3d
Health and Safety Officer
Omega Proteins —Penrith
- From £30,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
Quick apply
12d
Sales Administrator
Blueprint Subsea —Ulverston
- £33,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
4d
Senior Project Manager
Glanua —Penrith
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Field Sales Representative
WasteKing —Long Marton
- £18,000 - £22,000 a year
- Sales
- Customer service
General Manager - Lakeside Cafe
BaxterStorey UK —Keswick
- Up to £46,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Quick apply
13d
Pharmacist Manager
Well Pharmacy —Penrith
- Up to £32 an hour
- Monday to Friday
- Management
- Employee discount
SIA Door Supervisor - (Fri & Sat Night) Keswick - Immediate Start
Blackwood Security —Keswick
- From £16 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
8d
Front of house Assistant
BaxterStorey UK —Keswick
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Chef Manager
BaxterStorey UK —Newby Bridge
- £38,000 a year
- Full-time
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Chef De Partie
BaxterStorey UK —Keswick
- £32,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Kitchen Porter - Live in Available
BaxterStorey UK —Ulverston
- £13.45 an hour
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Relief Chef (Live in Available)
BaxterStorey UK —Newby Bridge
- £36,500 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply

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Customer Experience Representative

James Cropper -
Kendal

Quick apply

Job details

Full-time
£30,993 a year
6 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

GCSE
Communication skills

Full job description

As a Customer Experience Representative at James Cropper, you will deliver a premium customer experience to global customers, managing their journey from enquiry and order placement through to delivery. You will build strong customer relationships, resolve queries, collaborate with internal teams, and help drive continuous improvement while embodying our values of Responsible, Forward Thinking, and Caring.

What you will do;

Build and maintain strong relationships with new and existing customers.
Conduct customer service reviews and identify opportunities for improvement.
Manage new enquiries, reservations, lab matches, and stock agreements.
Maintain customer records and interactions within CRM systems.
Produce customer reports and performance dashboards.
Manage the order process from enquiry through to delivery, working closely with Sales, Planning, Logistics, Operations, and Marketing.
Handle customer complaints and ensure timely resolution.
Coordinate sample requests and associated customer communications.
Lead and support continuous improvement initiatives across customer service processes.
Support colleagues’ accounts during absences to ensure service continuity.
Achieve individual and departmental KPIs and objectives
Contribute to planning, goal setting, and team meetings.
Participate fully in training and development activities.

What Will Make You Successful?

GCSE Maths and English at Grade 4 (C) or above, or equivalent.
Experience in a fast-paced customer-facing environment, ideally within manufacturing.
Strong customer relationship management experience.
Proficiency with CRM and other business systems.
Excellent communication, organisation, and interpersonal skills.
Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

Why choose Us?

We are offering a competitive salary and benefits including;

The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
25 days’ holiday per year (pro rata) plus bank holidays
Free health cash plan so you can claim back cash for a range of medical expenses
Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest

Quick apply

Refine Your Search

customer experience representative jobs in shap, cma

Customer Experience Representative

Customer Care Representative

Telesales Representative

Independence & Wellbeing Coordinator

Health and Safety Officer

Sales Administrator

Senior Project Manager

Field Sales Representative

General Manager - Lakeside Cafe

Pharmacist Manager

SIA Door Supervisor - (Fri & Sat Night) Keswick - Immediate Start

Front of house Assistant

Chef Manager

Chef De Partie

Kitchen Porter - Live in Available

Relief Chef (Live in Available)

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