Customer support & client services managers Work, Jobs in Sheepscar, Dur (with Salaries)

Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
5d
Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
2h
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
14d
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Training & development
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
9d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
7d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- £30,400 - £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Work from home
1d
Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Customer service
- English
- Continuous improvement
Quick apply
Fleet Sales Support Manager
Vertu Motors —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Team management
- IT
- Training & development
- Employee discount
Quick apply
Service Manager
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Contracts
- Annual leave
Quick apply
14d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Analytics
- Employee discount
- Referral programme
Quick apply
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Phone etiquette
- Leadership
Quick apply

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customer support & client services managers jobs near sheepscar, dur

Sales Team Leader

One Utility Bill -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£32,572.95 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Report generation
Sales management
Process improvement
Internal department liaison
Performance management
Organisational skills
Management reporting
Professional development mentoring
Training & development
Phone etiquette
Team motivation leadership
Communication skills
Time management

Full job description

Sales Team Leader
£32,572.95 per annum + £8,000 OTE
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing
The Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will get the right solution for them.

Reporting to the Notify Sales Manager, you’ll lead a motivated team of up to 10 Advisors to achieve their ambitious targets and help One Utility Bill on its growth journey. You’ll be expected to work alongside the team, driving success through coaching, training, and process improvements to ensure your all-important KPIs are hit.

Here’s just some of the things you can expect to be doing in this role:

Leading weekly team meetings and daily stand-ups for training, to discuss updates within the company and any actions that need to be carried forward
Completing team performance analysis as well as weekly and monthly reporting on KPIs
Requesting reports and carrying out analysis in our database
Coaching, Recruiting, Training and onboarding
Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations.
Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders
Quality Assurance Call monitoring
Be responsible for the professional development of your team members including sales training, personal development and monthly 121s and performance management.
Being the first point of contact for the team for advice on handling difficult customer queries and escalations
Creating training documents for the Sales team
Working to improve the team’s efficiency and lead conversion
Working closely with team leaders and managers from other departments to improve internal processes

A little bit about you

Strong verbal and written communication skills are essential
Confident phone manner
Ability to multi-task and move between tasks using prioritisation
Must be self-motivated and have a positive attitude
Excellent verbal and written communication skills
Have fantastic organisational and time management skills
People management skills to develop your team and improve their performance
Problem-solving skills
Resilience, understanding, patience and empathy

What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £32,572.95

On target earnings of £8,000

Up to 10% of your salary paid as a bonus when you achieve your objective

Mintago: Salary Sacrifice: Tech | Mobiles | Childcare | Cycle to Work. Retail discounts | Free Independent Financial Advice | Lost Pension Tracker
OUB Staff discount: £50 Discount on an OUB Package for Your Property
Annual Leave: 25 days per year + 8 Bank holidays | Buying and Selling Scheme
Simply Health EAP: 24/7 GP Access | Counselling | Cashback on Medical Expenses
Extra Curricular: Football | Badminton | Netball | Craft Nights | Events | Team Socials
Community: Paid volunteering days | Goat walking at Ouseburn Farm | Ouseburn discounts

How we do stuff around here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
Graft | Work hard and smart. That’s how we grow and do the best for our customers.
Work as One | Respect other people. Try to leave your ego at the door.
Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

Dependable | Taking ownership of performance and demonstrating accountability.
Customer First | Thinking about the customer before making any decision.
Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
Expert | Seeking out knowledge and opportunities to perform better in my role.
Leadership | Communicating shared goals clearly and effectively.

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in sheepscar, dur

Sales Team Leader

Customer Experience Director

Customer Service Manager

Customer Success Lead

Customer Service Manager

Sales Team Manager

Senior Customer Service Advisor - Nights

Senior Resource Planning Manager

Head of Customer Contact

Customer Service Manager

Customer Service Team Leader

Customer Service Team Leader - Italian Speaking

Fleet Sales Support Manager

Service Manager

Retention & Quality Specialist

Software Support Manager

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