Complex product support associate Work, Jobs in Sheffield, Eng (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
14d
Associate Salesforce Administrator
Tes Global —Sheffield
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
1d
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Applications Manager
Leviat —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- APIs
- IT
- Free parking
- Annual leave
Quick apply
Business Development Associate
Element Materials Technology —Rotherham
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Referral programme
13d
Support Manager
Tait —Pontefract
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Power Apps Developer (Power BI specialism)
Methods Business and Digital Technology —Sheffield
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- SQL
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Master Data Management Architect
Methods Business and Digital Technology —Sheffield
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Employee assistance programme
Quick apply
CTI Scientific Excellence Manager
Mars —Batley
- Full-time
- English
- Master's degree
- Bachelor's degree
11d
Senior Sales Consultant
Adidas —Mansfield
- Weekend availability
- Sales
- Customer service
- Employee discount
14h

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Product Support Associate
Tes Global —Sheffield
Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life…
Quick apply
14d
Complex Product Support Associate
Tes Global —Sheffield
Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life…
£26,091 a year
Quick apply

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complex product support associate jobs near sheffield, eng

Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£26,091 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Jira

Full job description

Job Title: Complex Product Support Associate
Department: Customer Value and Success
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Salary: £26,091.00
Role Overview
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
Resolves common and documented technical issues using Knowledge Base (KB) articles and internal tools. Successfully reproduces user-reported bugs and writes clear, actionable support tickets for engineering.
Solution Engineering & Implementation Guidance
Supports customers with standard configuration changes and feature setups. Ensures users follow best practices to avoid common technical pitfalls.
Knowledge Management & Product Influence
Contributes to the internal Knowledge Base by documenting new solutions. Provides feedback on documentation gaps that lead to frequent user confusion.
Communication & Commercial Awareness
Translates "engineer-speak" into simple, empathetic instructions for users. Manages ticket status expectations professionally to maintain high satisfaction scores (CSAT).
Cross Functional Working
Aggregates technical feedback from the CM team(s) and translates it into high-quality Jira tickets for Engineering or Product Managers. Identifies recurring technical hurdles that cause customer frustration and suggests UI/UX improvements.
Revenue & Growth
Join or support CSM engagements where technical input is required on specific features. Can explain complex technical concepts in a way that non-technical stakeholders understand, building confidence in the product's stability.
Specific responsibilities and focus areas may vary depending on assigned product areas.
What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

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complex product support associate jobs in sheffield, eng

Complex Product Support Associate

Product Support Associate

Associate Salesforce Administrator

Associate Support Manager

Data Analyst - Sustainability

Applications Manager

Business Development Associate

Support Manager

Power Apps Developer (Power BI specialism)

Master Data Management Architect

CTI Scientific Excellence Manager

Senior Sales Consultant

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