customer solutions specialist Work, Jobs in sheffield, eng (with Salaries)

Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Employability Skills and Placement Officer
The Sheffield College —Sheffield
- £33,160 - £37,283 a year
- Part-time
- Free parking
- Annual leave
13d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Sheffield
- Temporary
- Customer service
14d
Customer Service Specialist
Sherwin-Williams —Sheffield
- Full-time
- Customer service
- English
- IT
Operations Systems Lead
Butternut Box —Sheffield
- Full-time
- Free parking
- Employee discount
Quick apply
Fleet Administrator (Part-Time)
Leighton vans ltd —Rotherham
- £13,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Resident Liaison Officer
Equans —Sheffield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Workplace, Health & Safety Specialist, UKIE WHS AMZL
Amazon UK Services Ltd. —Sheffield
- Full-time
- English
- No degree
- Communication skills
12d
3rd Line IT Engineering Specialist
BT —Sheffield
- Azure
- Windows
- Microsoft Office
- Gym membership
12d
Product Documentation Specialist
Sherwin-Williams —Sheffield
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Experience Specialist, Sales (Full-Time) - Sheffield, Meadowhall
Tesla —Sheffield
- Weekend availability
- Sales
- Customer service
- Presentation skills
4d
Microsoft CSP Consultant
FluidOne —Sheffield
- Full-time
- Azure
- Travel
- Communication skills
- Employee assistance programme
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
2d
Provisioning Specialist
Millgate —Sheffield
- £27,000 - £31,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Deputy Manager
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Part-time
12h
Internal Sales Assisant
BSS —Sheffield
- Full-time
- Sales
- Customer service
- Computer skills
2d
Production Assembly Operative
Ossila —Sheffield
- £27,000 - £29,000 a year
- Full-time
- Microsoft Access
- Communication skills
- Mechanical knowledge
- Free parking
Facilities Manager
VINCI Facilities UK —Sheffield
- Full-time
- School
Quick apply
14d
Warehouse Administrator
JSL Solutions Ltd —Barnsley
- £27,500 a year
- Communication skills
3d

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customer solutions specialist jobs near sheffield, eng

Onboarding Specialist

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent

Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.

Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?

Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

customer solutions specialist jobs in sheffield, eng

Onboarding Specialist

Employability Skills and Placement Officer

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Specialist

Operations Systems Lead

Fleet Administrator (Part-Time)

Resident Liaison Officer

Workplace, Health & Safety Specialist, UKIE WHS AMZL

3rd Line IT Engineering Specialist

Product Documentation Specialist

Rapid Response Customer Service Representative

Customer Experience Specialist, Sales (Full-Time) - Sheffield, Meadowhall

Microsoft CSP Consultant

Salesforce Implementation Specialist

Provisioning Specialist

Deputy Manager

Internal Sales Assisant

Production Assembly Operative

Facilities Manager

Warehouse Administrator

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