It service operations manager Work, Jobs in Sheffield, Eng (with Salaries)

IT Service Operations Manager
UK Central —Sheffield
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
2d
Logistics Operations Manager
Octopus Energy Group —Sheffield
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Quick apply
Operations Manager
Evri —Barnsley
- £50,000 - £55,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Budgeting
10d
Senior Manager - IT
Wesco —Chesterfield
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Senior Analytics Manager – Finance & Operations (Data Business Partner)
Tes Global —Sheffield
- £50,000 - £80,000 a year
- Full-time
- Analysis skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
Applications and Solutions Manager
Gripple —Sheffield
- ERP systems
- Team management
- Organisational skills
Quick apply
13d
Operations Manager
Sheffield City Council —Sheffield
- £47,181 - £51,356 a year
- Continuous improvement
Insite Operations Support Manager
Rubix —Sheffield
- Full-time
- Travel
2d
Area Manager, FC Operations
Amazon UK Services Ltd. —Wakefield
- Full-time
- English
- Continuous improvement
- Team management
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Huddersfield
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Customer Service Manager
Welcome Break —Sheffield
- Up to £32,000 a year
- Customer service
- Team management
- Free parking
- Employee discount
10d
Soft services manager
Bardwood —Doncaster
- £42,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Presentation skills
Quick apply
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Continuous improvement
- Team management
- AI
- Free parking
- Employee discount
Quick apply
Operations and Development Manager
Sheffield City Council —Sheffield
- £47,181 - £51,356 a year
- Budgeting
Area Manager, Fulfillment Center
Amazon UK Services Ltd. —Mansfield
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Digital Lead
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
Area Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- English
- Continuous improvement
- Team management
Process Safety Manager
ITM Power PLC —Sheffield
- Full-time
- Engineering
- Organisational skills
- Training & development
- Free parking
- Employee assistance programme
Quick apply

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IT Service Operations Manager

UK Central -
Sheffield

Apply Now

Job details

2 days ago

Benefits

Company pension
Employee discount

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Configuration management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
ServiceNow
Major incident coordination
Problem management
Training & development
Information technology team management
AI
Leadership
Communication skills
Help desk

Full job description

SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.

IT Service Operations Manager

The role ensures the delivery of reliable, secure, and customer-focused IT services through effective team leadership, supplier management, operational governance, and continual service improvement.

The role drives operational excellence through the adoption of best practices, automation, AI-enabled capabilities, and service innovation. Working closely with business stakeholders, internal IT teams, and strategic suppliers, the role ensures technology services deliver measurable value, support business objectives, and meet the needs of more than 3,000 colleagues across a geographically dispersed UK organisation with over 160 branches.

What you will be doing:

Lead and develop Service Operations, Service Desk, and Service Management teams, ensuring the delivery of high-quality, customer-focused IT services aligned to business objectives.
Own the performance, governance, and continual improvement of ITIL service management practices, including Incident, Problem, Change, Request, Asset, and Configuration Management.
Ensure the achievement of agreed SLAs, OLAs, and operational performance targets
Lead Major Incident Management activities, ensuring effective coordination, communication, escalation, rapid service restoration, and ongoing service resilience.
Drive continual service improvement through the adoption of AI, automation, self-service capabilities, and ServiceNow platform enhancements to improve efficiency, customer experience, and operational effectiveness.
Develop high-performing teams through coaching, mentoring, performance management, and the promotion of a collaborative, accountable, and customer-focused culture.
Build strong relationships with business stakeholders, IT teams, and strategic suppliers to ensure services meet business requirements and deliver measurable value.
Contribute to the Service Operations strategy and roadmap, leading operational improvements, service enhancements, and technology-driven transformation initiatives

What you will be doing:

Essential

Significant experience in IT Service Operations or IT Service Management roles.
Strong practical experience of ITIL Service Management disciplines and frameworks.
Experience managing Service Desk and End User Support functions.
Proven experience in Major Incident and Problem Management.
Experience managing IT Asset Management and Configuration Management practices.
Experience managing third-party suppliers, contracts, and service performance.
Strong stakeholder management and communication skills.
Experience leading service improvement, automation, and operational improvement initiatives.
Knowledge of ITSM platforms such as ServiceNow.
Strong analytical, problem-solving, and decision-making capabilities.

Desirable

ITIL v4 Managing Professional or equivalent certification.
Experience of AI-enabled service operations and workflow automation.

What we offer:

Competitive salary
25 days holiday + 8 bank holidays. Company closed during Christmas period
Company pension with up to 7.5% employer contribution.
Life assurance (up to 4x salary).
SIG Share Incentive Plan
Employee Discounts from top high street and online brands
Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System.

At SIG PLC, we recognise the value our employees bring. In return, you’ll be part of a supportive team with opportunities to grow, train, and build a long-term career.

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.

Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. Once a vacancy has closed, we are unfortunately unable to consider additional applications we therefore encourage you to apply as soon as possible to avoid disappointment.

#SIG

Apply Now

Refine Your Search

it service operations manager jobs in sheffield, eng

IT Service Operations Manager

Logistics Operations Manager

Operations Manager

Senior Manager - IT

Senior Analytics Manager – Finance & Operations (Data Business Partner)

Operations Manager

Applications and Solutions Manager

Operations Manager

Insite Operations Support Manager

Area Manager, FC Operations

Continuous Improvement Manager – Logistics & Warehousing

Customer Service Manager

Soft services manager

Operations Systems Lead

Operations and Development Manager

Area Manager, Fulfillment Center

Area Manager, Customer Fulfillment

Digital Lead

Area Manager

Process Safety Manager

I want to receive the latest job alerts for it service operations manager in sheffield, eng

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