Job Overview
We are looking for a capable, customer-focused engineer who wants more than just another support role.
This is a chance to join a growing Managed Services business, work across real customer environments, and help shape how the service develops over time.
You will be hands-on across Microsoft 365, endpoint management, Windows environments, networking, infrastructure support, security tooling, documentation, service improvement, and customer support escalations. There will also be exposure to AWS and Azure environments, particularly around access, networking, monitoring, backups, and operational support.
We are looking for someone with a strong technical foundation, sound judgement, clear customer communication, and the drive to take ownership of work through to completion.
Over time, we want this person to help improve how we deliver Managed Services, maintain and improve customer service standards, contribute to internal processes, and potentially grow into a more senior or leadership role as the business develops.
The right person will be someone who enjoys variety, wants responsibility, communicates well with customers, and is interested in helping shape something rather than simply working through tickets.
About the role
This is a hands-on engineering role with real responsibility.
You will work directly with customers, support live environments, carry out technical changes, document your work, and travel to customer sites when required.
The role would suit someone with a strong 2nd line, infrastructure support, or MSP background who wants to develop across cloud, infrastructure, security, and service delivery.
We are a small but growing MSP working with customers across sectors including healthcare, manufacturing, software, and regulated environments. The work is varied, the standards matter, and customers expect clear communication, ownership, and reliable delivery.
Main responsibilities
The main focus of the role is:
- Supporting and improving customer environments across Microsoft 365, endpoint management, networking, infrastructure, and security tooling.
- Taking ownership of incidents, service requests, changes, documentation, and customer communication through to completion.
- Helping improve how Managed Services is delivered, including standards, processes, documentation, recurring issues, and customer experience.
Duties
- Deliver technical support, administration, and implementation across customer environments
- Support Microsoft 365, endpoint and identity management, networking, server, and security-related platforms
- Support the delivery, administration, and ongoing improvement of AWS/Azure-based customer environments
- Work directly with customers to troubleshoot issues, carry out technical changes, and provide clear updates
- Take ownership of incidents, service requests, changes, and technical tasks through to completion
- Support onboarding work, installations, project delivery, and service improvement initiatives as required
- Carry out routine maintenance, operational checks, and infrastructure changes across customer environments
- Produce clear technical documentation, handover notes, and internal records
- Identify recurring issues, risks, and opportunities for operational improvement
- Contribute to internal standards, processes, and technical best practice
- Help maintain and improve customer service standards as the business grows
- Work with senior technical resources on more complex cloud or infrastructure changes where required
- Participate in a shared on-call rota focused on critical alerts and high-priority issues only
Requirements
- Minimum 2 years’ experience in a technical engineering role within Managed Services, IT support, or infrastructure environments
- Strong working knowledge of Microsoft 365 and Windows-based environments
- Good experience supporting end-user, server, and infrastructure platforms in live customer environments
- Some practical exposure to AWS or Azure environments would be useful, particularly around access, networking, monitoring, backups, or operational support
- Able to work safely and confidently within established customer environments, with the judgement to escalate more complex architectural matters where appropriate
- Good understanding of networking fundamentals, including switching, wireless, firewalls, and connectivity troubleshooting
- Experience with endpoint management and modern device administration
- Strong troubleshooting and problem-solving skills
- Able to prioritise workload effectively and manage tasks through to completion
- Comfortable working independently and taking responsibility for assigned work
- Confident communicating with customers and colleagues in a clear and professional manner
- Organised, dependable, and capable of representing the business well
- Must be based in South Yorkshire or within a reasonable commuting distance
- Full UK driving licence and willingness to travel to customer sites when required
Desirable Experience
- Microsoft Intune, Entra ID, and modern endpoint management
- AWS or Azure monitoring, backup, security, or cost management
- Virtualisation, servers, backup, and disaster recovery
- Cybersecurity tooling, SIEM, EDR, or security-focused service delivery
- VoIP, SNMP, and infrastructure monitoring platforms
- Regulated, security-conscious, or compliance-driven environments
- Technical project delivery, migrations, or service improvement work
- Relevant certifications such as CompTIA, Microsoft, AWS, or networking fundamentals
Personal attributes
- Professional and customer-focused
- Reliable, accountable, and organised
- Curious and willing to ask sensible questions
- Practical and methodical
- Calm and effective under pressure
- Comfortable taking ownership of issues through to completion
- Able to communicate clearly with technical and non-technical customers
- Willing to learn, develop, and grow with the business
- Interested in improving how services are delivered, not just completing tickets
- Able to work independently while knowing when to escalate
Security and vetting
Due to the nature of some customer environments, the successful candidate must be willing and able to undergo background screening and vetting checks where required.This may include employment history checks, right to work verification, criminal record checks where appropriate, and eligibility to undergo higher levels of security vetting in future if required by customer engagements.Current security clearance is not essential, but candidates must be comfortable working in environments where formal background checks and vetting may form part of the role.
Feedback
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Strictly No Agencies
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Are you located in South Yorkshire?
- Are you eligable for UK Security Clearance/Vetting?
Work Location: Hybrid remote in Sheffield S1
