technical support representative Work, Jobs in sheffield, eng (with Salaries)

Technical Support Representative
Evolution Power Tools —Sheffield
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
2d
Application Support Specialist
Corpay —Sheffield
- Full-time
- Organisational skills
- Time management
- Life insurance
2d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
Flood Resilience Officer x 6 (Graduate Scheme)
Rotherham Metropolitan Borough Council —Rotherham
- £32,061 - £34,434 a year
- Full-time
- Engineering
- Maintenance
Operational Support Officer
HM Courts and Tribunals Service —Sheffield
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
6d
Network Security Professional
BT —Sheffield
- Scripting
1d
Technical Compliance Coordinator
Equans —Wakefield
- £27,000 - £32,000 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Stock Information Officer
Rotherham Metropolitan Borough Council —Rotherham
- £35,412 - £38,220 a year
- Full-time
- Analysis skills
10d
IT Support Analyst
Charles River Laboratories —High Peak
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Sales
2d
Network Security Specialist
BT Group —Sheffield
- Windows
- Agile
- Linux
Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
1d
Engineer
Amey Ltd —Sheffield
- Annual leave
Quick apply
9d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
Quick apply
Site Technical Trainer
Ball Corporation —Wakefield
- £33,975 - £56,625 a year
- Mentoring
- Communication skills
Quick apply
Network Specialist - 6 Month Fixed-Term Contract (Hybrid Working)
TrustFord —Barnsley
- Hybrid work
- Hotel
- Leadership
- Annual leave
- Employee discount
10d
Business Intelligence Development Officer (Housing Repairs)
Rotherham Metropolitan Borough Council —Rotherham
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
Customer Service Specialist
Sherwin-Williams —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Project Engineer
M Group —Annesley
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Civil Site Engineer
M Group —Rotherham
- Supervising experience
- Driving
- Travel
- Annual leave
- Employee assistance programme

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technical support representative jobs near sheffield, eng

Technical Support Representative

Evolution Power Tools -
Sheffield

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Annual leave
Employee discount
On-site parking

Qualifications

EDI
Customer service
Salesforce
Logistics
Technical support
3PL
Microsoft Office
Administrative experience
System testing
IT
Power tools
Communication skills
Mechanical knowledge

Full job description

Type

Full-time

Permanent

Sheffield S20 3FR

38 hours per week

Monday to Thursday – 8am to 5pm
Friday – 8am to 4pm

Reporting to

Senior Customer Service Manager

Role Purpose

A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.

Key Responsibilities

Customer Service & Technical Support

Respond to customer enquiries across phone, email, and social channels.
Diagnose product issues and provide clear, accurate technical guidance.
Process orders, replacements, and warranty claims.
Manage complaints professionally, escalating when required.

Systems & Process Support

Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
Assist with process improvements and internal system updates.
Maintain accurate CRM records and documentation.

EU Export & Logistics Support

Coordinate with 3PL partners for EU shipments and issue resolution.
Prepare and verify basic export documentation.
Support logistics queries and shipment tracking.

Quality Support

Log quality-related issues accurately.
Assist with identifying product trends and quality improvements.

About You

Strong background in customer service in a fast-paced environment.
Excellent communication skills with the ability to simplify technical concepts.
Confident user of IT systems; Salesforce experience preferred.
Basic mechanical/technical understanding OR a strong curiosity for product learning.
Organised, accurate, and able to prioritise independently.
Experience with EU exports/3PL partners is desirable.
Positive, proactive, and collaborative approach.

Qualifications & Experience

Essential

2–3 years’ customer service or technical support experience.
Strong communication and administrative skills.
Proficient with Microsoft Office.
Ability to multitask, prioritise, and maintain high work standards.

Desirable

Experience with Salesforce Service Cloud or SAP B1.
Exposure to system testing or rollout support.
Understanding of power tools or similar technical products.
Basic export/logistics knowledge.
EDI experience.

Remuneration Details

We are committed to developing our people to reach their full potential; we provide a wide range of personal and professional development opportunities throughout the year.

25 Days Annual Leave + Bank Holidays
Day off for your birthday
Breakfast in the office
Westfield Health Benefit Cash Plan
Company Profit Share
Life Assurance
Nursery support
Employee Product Discounts
Company Leave Benefit (Paid leave for when most needed)
Charity Focus
International Exposure

Benefits:

On-site parking

Ability to commute/relocate:

Sheffield S20 3FR: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What is your salary expectation?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support representative jobs in sheffield, eng

Technical Support Representative

Application Support Specialist

Operational Support Officer

Flood Resilience Officer x 6 (Graduate Scheme)

Operational Support Officer

Network Security Professional

Technical Compliance Coordinator

Stock Information Officer

IT Support Analyst

Network Security Specialist

Customer Success Administrator

Engineer

JUNIOR SALES ADVISOR

Site Technical Trainer

Network Specialist - 6 Month Fixed-Term Contract (Hybrid Working)

Business Intelligence Development Officer (Housing Repairs)

Customer Service Specialist

Project Engineer

JUNIOR SALES CONSULTANT

Civil Site Engineer

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