Permanent | Full-time or part-time considered | Please note Band 2 is not sponsorable
An exciting opportunity has arisen to join the Neurodevelopmental Team within the Medicine Care Group at Sheffield Children’s.
As part of our Autism and ADHD Single Point of Access team, you will provide efficient clerical and pathway support — from collecting questionnaires and processing private reports to handling family queries and maintaining accurate information tracking.
You will bring excellent communication and teamwork skills, working compassionately and professionally with families, schools and colleagues. We’re looking for someone who is accountable, organised, and committed to treating everyone with respect while supporting children and young people on their autism and ADHD journey.
A strong commitment to our Trust values — including equality, diversity and inclusion — is essential, along with a focus on high‑quality data handling and reliable pathway support .
If you’re enthusiastic, enjoy working collaboratively, and are ready to take the next step in your career, we’d love to hear from you!
Reporting into the Coordinator, your responsibilities will include:
Information management — Update electronic patient systems with accurate referral details, questionnaire status and contact information, ensuring records are complete and up to date.
Data tracking — Maintain internal databases and Excel spreadsheets to monitor incoming questionnaires, private reports, outstanding actions and pathway progression.
Family and school communication — Contact families and schools to explain referral processes, request required questionnaires, and follow up on missing information with clarity and professionalism.
Document processing — Review and process private diagnosis reports and supporting documents, ensuring details are captured accurately and escalated appropriately when needed.
General administrative support — Carry out a range of office tasks including managing shared inboxes, preparing documentation, scanning, filing and supporting the wider Neurodevelopmental Team.
Telephone enquiries — Handle incoming calls from families and professionals, providing clear information, resolving queries and signposting appropriately.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary this year, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at
[email protected] . Together, we’re building a workplace where everyone belongs.
