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Job Title: Business Analyst
Posting Start Date: 30/06/2026
Job Id: 2781
School/Department: Strategic Planning and Change
Work Arrangement: Full Time (Hybrid)
Contract Type: Permanent
Salary per annum (£): 38,784
Closing Date: 08/07/2026
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The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
An exciting opportunity to play a pivotal role in driving strategic change projects and shaping services and processes university-wide in alignment with the University's vision and strategic plan.
A proactive and customer-centric Business Analyst, your responsibility will encompass implementing our service design and process improvement strategies. You should bring experience in service design and a keen eye for process enhancement within a large organisation, focusing on delivering comprehensive service designs that meet business requirements and enhance customer value.
This position goes beyond an IT focus, requiring a wealth of experience in designing end-to-end processes. In close collaboration with the broader Change team, Architects, and our IT partners, your role involves supporting and ensuring stakeholder understanding and engagement with the University's approach to service design and business process improvement.
Main duties and responsibilities
Design and deliver business process Improvements that support the University's strategic goals for professional and operational services across the organisation. Develop and adapt frameworks that focus on:
Customer Value - Prioritising the needs of prospective students, students, and academics.
Efficiency - Enhance clarity in task ownership and minimise duplicated activity.
One University - Foster the adoption of common processes and practices.
Facilitate targeted initiatives for business process improvement and service design within projects, guiding and facilitating the collection, documentation, and validation of top-tier business processes, requirements, and service designs. Assess the current state, pinpoint gaps, and non-value-added elements; motivate stakeholders to actively participate in identifying and advocating for process improvements.
Work collaboratively with key stakeholders to
Define and align on the appropriate scope of work.
Document and model the relationships between people, capabilities, and processes.
identify gaps in capabilities, overlaps, departmental touchpoints, and potential opportunities for enhancement.
Propose and support the implementation of streamlined and more efficient ways of working, all within the context of continuous improvement throughout the University.
Conduct comprehensive analysis, research, and evaluation of documented business services, processes, and key metrics. Engage in the collection, interpretation, and analysis of data sets, presenting findings to validate current state issues and unearth opportunities for improvement.
Actively establish relationships and apply the benefits of professional networks.
Lead, influence, and provide support to stakeholders in overcoming challenges that could hinder successful project/initiative delivery. Facilitate buy-in and understanding to encourage colleagues across the organisation to actively engage and where applicable, embrace new approaches to work.
Work with minimum supervision accurately and consistently to high standards, reacting quickly to changing demands and handling different high priority tasks at any one time.
Plan the delivery of tasks for the work you are assigned to, track and report on progress of work to completion within given deadlines.
Navigate and understand the complexities of our organisation, by leveraging your knowledge, skills, and experience. Making informed decisions and driving positive outcomes for our university.
Engage proactively in the Business analysis Community of Practice, actively sharing insights, recognising areas for enhancement, and fostering continuous self-improvement.
Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.
Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
Essential or desirable
Stage(s) assessed at
Proven experience of designing services/process improvements across an organisation, that have delivered tangible business benefits
Essential
Application/Interview
Proven expertise in business process modelling, re-engineering, customer journey mapping, and value stream mapping. Demonstrated success in delivering innovative design approaches
Essential
Application/Interview/Activity
Proven ability of data collection, to analyse and constructively challenge existing business models and processes and to analyse, interpret and report on data
Essential
Application/Interview/Activity
Ability to navigate matrix organisations and collaborate within a complex stakeholder landscape.
Essential
Application/Interview
Exceptional facilitation, negotiation, influence, and problem-solving acumen, demonstrates confidence to appropriately question established work practices and effectively drive the enhancement of future services, processes, and methods of operation.
Essential
Application/Interview/Activity
A skilled communicator proficient in conveying information seamlessly at both strategic and detailed levels. Possesses the capability to present complex information in easily digestible formats for diverse audiences.
Essential
Application/Interview
Ability to work on several projects at the same time and comfortable in adjusting to evolving project demands and varying environments. Versatility in managing a range of tasks.
Essential
Application/Interview
Demonstrate the ability to plan assigned tasks, monitor progress, and provide comprehensive reports/updates on the status of work until successful completion within specified deadlines.
Essential
Application/Interview
Commitment to staying abreast of industry trends and best practices. Dedication to continuous professional development.
Essential
Application/Interview
Lean training and Six Sigma (Green belt certified or above)
Desirable
Application/Interview
Further Information
Grade
7
Salary
£37,999 - £46,485
Work arrangement
Full-time - Open-ended – Hybrid – Flexible options considered
Line manager
Business Analyst Operations Manager
Direct reports
Our website
https://staff.sheffield.ac.uk/spc
For informal enquiries about this job contact Leigh Gibson, PA and Project Administrator, on
[email protected].
Next steps in the recruitment process
The selection process will consist of an interview and activity. Details of the activity will be provided prior to interviews.
If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact
[email protected].
Our vision and strategic plan
We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().
What we offer
A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes; integrated with our Academic Career Pathways and Professional Services Shared Skills Framework.
A range of generous family-friendly policies
paid time off for parenting and caring emergencies
access to menopause support in the workplace
paid time off and support for fertility treatment
and more
We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.
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