Customer success specialist Work, Jobs in Sheffield (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Learner Engagement Coordinator
National Infrastructure Solutions —Doncaster
- Up to £40,000 a year
- Full-time
- Travel
- Recruiting
- In-person
Quick apply
6d
Outbound B2B Appointment Setter - Insurance
ant marketing —Sheffield
- £12.71 an hour
- Full-time
- English
- Communication skills
Quick apply
Event Assistant
High River Partners —Sheffield
- £14 - £16 an hour
- Full-time
- Bilingual
- Customer service
- In-person
- Free parking
- Gym membership
Quick apply
13h
Operations Specialist I-III (UK)
Airspace —Sheffield
- £36,000 - £65,000 a year
- Remote
Quick apply
1d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
8d
Trainee Mortgage Adviser
The New Homes Group —Wakefield
- £26,600 - £35,000 a year
- Overtime
- Remote
- Customer service
- Presentation skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Operations
Bluetree Group —Rotherham
- Up to £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
8d
Sales Executive – eDiscovery & Digital Forensics
MD5 Limited —Normanton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
12d
Logistics and Fulfilment Specialist
Transaction Network Services —Sheffield
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
CRM Executive – Email & SMS
Navy —Doncaster
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
1d
Internal Sales Assisant
BSS —Sheffield
- Full-time
- Sales
- Business development
- Computer skills
Operational Administrator
NAPIT —Mansfield
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
12d
Stock and Replenishment Administrator
Rubix —Sheffield
- Full-time
Specialist, Professional Services
Pearson —Rotherham
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
7d
Warehouse Operative / Order Picker
Northern Catering Butchers —Rotherham
- From £12.71 an hour
- Full-time
- No experience needed
- In-person
- Free parking
- Employee discount
Quick apply
Sales Assistant
Topps Tiles —Sheffield
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- No experience needed
- Retail sales
- Employee discount
12h
Service Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- No degree
- Budgeting
- Annual leave
2d
Boots Beauty Specialist (Multi Category)
Boots —Sheffield
- £13.56 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
9d

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Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Pre-sales
Help desk

Full job description

Job Title: Complex Product Support Associate (Pensions)
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
A successful candidate will demonstrate strong problem-solving skills and the ability to investigate, diagnose and resolve product or user issues efficiently. They will be comfortable working with support tools, following logical troubleshooting processes and escalating issues with clear, actionable information when required.
Solution Engineering & Implementation Guidance
A successful candidate will demonstrate the ability to support customers through product configuration, onboarding and implementation activities. They will be confident guiding users on best practice and helping customers maximise value from the product.
Knowledge Management & Product Influence
A successful candidate will demonstrate a proactive approach to knowledge sharing and continuous improvement. They will be able to clearly document solutions, identify recurring customer challenges and contribute ideas that improve product adoption and the overall customer experience.
Communication & Commercial Awareness
A successful candidate will demonstrate excellent communication skills, with the ability to translate technical concepts into clear, customer-friendly language. They will build trust with customers by managing expectations effectively and delivering a positive support experience.
Cross-Functional Working
A successful candidate will demonstrate the ability to collaborate effectively with colleagues across Customer Success, Product and Technology teams. They will confidently communicate customer feedback, identify recurring issues and contribute to solutions that improve both product performance and customer outcomes.
Revenue & Growth
A successful candidate will understand the important role product support plays in customer satisfaction, retention and long-term success. They will be confident using their product expertise to support customer conversations, strengthen customer confidence and help customers realise maximum value from our solutions.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

customer success specialist jobs in sheffield

Complex Product Support Associate

Learner Engagement Coordinator

Outbound B2B Appointment Setter - Insurance

Event Assistant

Operations Specialist I-III (UK)

Customer Success Manager

Trainee Mortgage Adviser

Head of Operations

Sales Executive – eDiscovery & Digital Forensics

Timetable Support Specialist

Logistics and Fulfilment Specialist

CRM Executive – Email & SMS

Internal Sales Assisant

Operational Administrator

Stock and Replenishment Administrator

Specialist, Professional Services

Warehouse Operative / Order Picker

Sales Assistant

Service Manager

Boots Beauty Specialist (Multi Category)

I want to receive the latest job alerts for customer success specialist in sheffield

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