At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. We’re uniting science, technology, and talent to get ahead of disease together.
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Our approach to R&D
Position Summary
The Director, Third Party Excellence is responsible for ensuring successful delivery of GSK’s clinical studies by establishing and sustaining strong governance and strategic relationships with third‑party providers.
This role drives compliance with contractual and regulatory requirements, oversees portfolio‑level performance against expectations, proactively identifies and mitigates risks and issues, and seeks opportunities to improve third-party performance. The TP Director leads a multidisciplinary, cross‑functional oversight team in a matrix environment, partnering closely with functional and business stakeholders.
Responsibilities
Responsible for the Governance of our key third parties delivering services across multiple functions. Lead end-to-end operational and strategic governance, ensuring appropriate oversight activities and measures in place. Provide guidance and support to others involved to ensure optimal execution
Relationship Management: Serve as the primary contact within Development Operations and affiliated clinical development functions, if applicable, for Third Party (TP) level strategic relationships, focusing on improving performance through effective relationship management.
Responsible for cross-Therapeutic Area Full-Service-Provider (FSO) third party oversight, collaborating closely with the Research Unit Third Party Management Directors
Drive efficient and effective governance forums where clear outputs and decisions are made and reviews focused on improving and accelerating performance, optimizing opportunities, and mitigating risks.
Collaborate with and across functions and business areas to translate information into key insights, proactively identify major risks and opportunities, and drive strategies and actions accordingly.
Senior point of escalation; lead and facilitate discussions involving appropriate internal and external stakeholders to accelerate resolution, inform decisions and/or remove blockers.
Conduct internal and external operational cross-portfolio reviews, providing partnership updates, gathering team feedback on performance and resources, and assessing risks.
Accountable for the full portfolio of services delivered by assigned Third Parties for clinical studies, ensuring timely execution and adherence to Master Service Agreements (MSA), Service Level Agreements (SLA), and Quality Agreements (QAg).
Responsible for establishing TP partnership KPIs through cross functional collaboration with business partners and TP. Review and discuss Key Performance Indicators (KPIs), Key Quality Indicators (KQIs), and Key Financial Indicators (KFIs) with third parties, analyze trends, and propose strategies and mitigations.
Ensure appropriate documentation is in place for oversight, governance, risk management, issue resolution, and strategic discussions to ensure audit readiness.
Ensure robust oversight of Third Parties is in place with accountability for the oversight at the cross service level.
May contribute to functional and cross-functional initiatives and improvement projects
Basic Qualifications
Bachelor’s degree or equivalent in a relevant field.
Prior Management and oversight of cross-functional FSO or FSP providers delivering a range of services (must include clinical operations)
Experience of late phase Global Clinical Trial Management or Study Management gained in a pharmaceutical company or CRO
Proven experience in third-party management, vendor management, procurement or contracting.
Experience working in a regulated environment within pharmaceuticals, biotech, or healthcare.
Strong stakeholder management and influencing skills across functions and senior levels.
Demonstrable track record of leading matrix teams and delivering operational improvements.
Good analytical skills and experience using data to drive decisions and monitor supplier performance.
Preferred Qualifications
Master’s or professional qualification in a relevant field
Experience implementing third-party governance in large, matrixed organisations.
Familiarity with contract management systems, vendor risk platforms or procurement tools.
Knowledge of global regulatory frameworks and standards relevant to clinical research or manufacturing.
Experience working with CROs, clinical vendors, or multi-country supplier networks.
Proven ability to lead change, simplify processes and deliver measurable cost or risk reductions.
Apply now to join us and help build safer, more effective partnerships that accelerate progress for patients.
#LI-GSK*
- If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $183,150 to $305,250. The US salary ranges take into account a number of factors including work location within the US market, the candidate’s skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.
We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [email protected] where you can also request a call.
Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide.
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