It manager Work, Jobs in Shepshed, Lec (with Salaries)

ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
IT Site Manager
Steris —Derby
- Full-time
- Management
- Bachelor's degree
- Travel
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
10d
IT Project Manager
Boots —Nottingham
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Problem Manager
Microlise —Nottingham
- From £40,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
10d
Service Management Lead - Police Staff
Nottinghamshire Police —Arnold
- £42,612 - £44,700 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
3d
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply

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ICT Service Delivery Manager

Civic Recruitment Limited
Loughborough

Quick apply

Job details

Full-time | Fixed term contract
£29.40 an hour

Qualifications

ITIL Certification
IT service management
IT support
IT strategy alignment
Project progress tracking
Progress tracking

Full job description

17 months contract with a local authority

Rate: £29.40 per hour Umbrella

Summary

The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems, infrastructure, support services, and technology solutions align with organizational needs, providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement.

Responsibilities

Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction.
Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ensure the effective operation and continuous improvement of ICT Service Desk, Information Governance, Security, Infrastructure, and support services.
Drive a customer-focused culture across ICT services and support functions.
Manage and deliver ICT projects and programmes within agreed timescales, budgets, and quality standards.
Support the implementation of corporate strategies, service plans, digital transformation initiatives, and technology improvements.
Contribute to business transformation projects by ensuring ICT solutions effectively support organisational objectives.
Monitor project progress, identify risks, and implement corrective actions where necessary.

Requirements:

Significant experience managing ICT service delivery or ICT operations within a complex organisation.
Demonstrable experience leading customer-focused ICT services and support functions.
Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience.
ITIL Foundation (v3 or v4) qualification or higher.
Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation.

Additional Information

Working hours: 37 hours per week
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom
Work pattern: 2 days remote, 3 days in the office
Payment schedule: Bi-weekly
Application deadline: 28th August 2026, apply ASAP.

The ICT Service Delivery Manager is responsible for leading the effective operational delivery of ICT services, ensuring systems, infrastructure, support services, and technology solutions meet organisational needs and provide a high-quality, customer-focused experience.

Quick apply

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it manager jobs in shepshed, lec

ICT Service Delivery Manager

IT Service Delivery Manager

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Problem Manager

Service Management Lead - Police Staff

Technical Lead - Device Management

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17 months contract with a local authority

Rate: £29.40 per hour Umbrella

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