2nd line support engineer permanent Work, Jobs in Shifnal, Shr (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply

Related jobs to explore

Based on your search for 2nd line support engineer permanent

Trainee Site Manager
Bloor Homes —Newport
Meeting customers, answering their questions and resolving any problems will be a key part of your job. To complete a period of secondment to other departments…
6d
2nd Line Support Engineer
QinetiQ —Malvern
Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors…
£44,550 - £49,500 a year

I want to receive the latest job alerts for 2nd line support engineer permanent in shifnal, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line support engineer permanent jobs near shifnal, shr

Network Engineer jobs in Birmingham

2nd Line Support Engineer jobs in Birmingham

Network Engineer jobs in Oxford

Software Engineer jobs in Cardiff

Network Engineer jobs in Essex

Network Engineer jobs in Ayr

Structural Engineer jobs in London

Network Engineer jobs in University Of Manchester

2nd Line Support Engineer jobs in Huddersfield

2nd Line Support Engineer jobs in London

Bank Staff Support Worker jobs in Glasgow

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

2nd line support engineer permanent jobs in shifnal, shr

2nd Line Support Engineer- Permanent

Network Engineer- Meraki

Related jobs to explore

I want to receive the latest job alerts for 2nd line support engineer permanent in shifnal, shr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected